CSM — MuleSoft Platform for Public Sector

Salesforce, Inc.; Washington (District of Columbia); Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Flexible work model

Employee stock purchase program

Medical and dental insurance

Job summary

Salesforce, Inc. in Washington D.C. is looking for a Customer Success Manager for Mulesoft to drive customer success with our platform. This role involves working with federal agencies to improve digital transformation initiatives.

The ideal candidate will have 3+ years of experience in customer success, excellent communication skills, and the ability to drive business value through SaaS. The position offers a flexible work model with a strong focus on team collaboration and customer relationship management.

Qualifications

• Experience in driving value for customers using SaaS.
• Ability to facilitate strategic discussions with C-level executives.
• Proven track record in managing customer relationships.

Responsibilities

• Serve as the point of accountability for customer deliverables.
• Drive adoption of MuleSoft features and track usage metrics.
• Conduct enablement sessions for customers on product usage.

Skills

Customer Success

Consulting skills

Technical communication

Education

3+ years in Customer Success or SaaS

Tools

MuleSoft Anypoint Platform

Job description

Salesforce, Inc. in Washington D.C. is looking for a Customer Success Manager for Mulesoft to drive customer success with our platform. This role involves working with federal agencies to improve digital transformation initiatives.

The ideal candidate will have 3+ years of experience in customer success, excellent communication skills, and the ability to drive business value through SaaS. The position offers a flexible work model with a strong focus on team collaboration and customer relationship management.