Strategic MSP Program Lead for Client Success

VectorUSA; Torrance (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

VectorUSA seeks a Program Manager to lead client MSP programs from onboarding to ongoing service delivery and renewal. You will serve as the single point of contact for the Managed Services team and coordinate program teams to meet contract, SLA, and financial targets.

You will drive process improvements, oversee service performance, and ensure client satisfaction across one or more client programs. Travel up to 10% may be required.

Responsibilities

• Lead MSP client programs from onboarding to renewal.
• Coordinate cross-functional teams to meet contract, SLA and financial targets.
• Drive process improvements and ensure client satisfaction across programs.
• Travel up to 10% as required.

Job description

VectorUSA seeks a Program Manager to lead client MSP programs from onboarding to ongoing service delivery and renewal. You will serve as the single point of contact for the Managed Services team and coordinate program teams to meet contract, SLA, and financial targets.

You will drive process improvements, oversee service performance, and ensure client satisfaction across one or more client programs. Travel up to 10% may be required.