Strategic MSP & Cybersecurity Account Lead

Convergence Networks; Portland (OR); On-site; USD 85,000 - 120,000; Full time

Job summary

Convergence Networks is seeking an experienced Account Manager to drive adoption and value realization of managed IT and cybersecurity services. You will guide customers through the journey, ensuring satisfaction and renewal readiness while coordinating with CN’s leadership and delivery teams.

The role requires strong relationship-building and strategic advisory skills, with the ability to manage a sales funnel, forecast opportunities, and move deals to closure independently.

Qualifications

• 5+ years of client relationship management in MSP/IT or cyber security.
• Experience managing large, complex accounts with multiple stakeholders.
• Proven ability to grow accounts and forecast monthly opportunities.
• Strong negotiation and communication skills; able to work independently.
• Certified in Security+/Network+ or CISSP preferred but not required.

Responsibilities

• Drives customer adoption/engagement of CN services through positioning, education, and alignment with customer business outcomes.
• Creates or maintains customer value discussions and quarterly reviews with key decision makers.
• Maintains relationships with decision makers, champions, and influencers across CN accounts.
• Acts as primary advocate within CN to drive tangible outcomes and coordinate with leadership.
• Responsible for renewals, risk management, and escalation handling with customers.
• Oversees transitions from deployment to steady state and ensures smooth customer onboarding and ongoing success.

Skills

Account management

Customer relationship management

Sales funnel

Forecasting

Negotiation

Communication

Independent work

Tools

CRM software

Job description

Convergence Networks is seeking an experienced Account Manager to drive adoption and value realization of managed IT and cybersecurity services. You will guide customers through the journey, ensuring satisfaction and renewal readiness while coordinating with CN’s leadership and delivery teams.

The role requires strong relationship-building and strategic advisory skills, with the ability to manage a sales funnel, forecast opportunities, and move deals to closure independently.