Remote Senior MSP Account Manager

RJ Young; Nashville (TN); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Velocity1 is seeking a Senior Account Manager to act as the main liaison between the company and its key clients, driving satisfaction and revenue growth through MSP solutions. You will align IT services with business goals and partner with sales and technical teams to deliver value.

Ideal candidates bring 3+ years in MSP account management, strong relationship skills, and knowledge of cloud, cybersecurity, and IT infrastructure. Some travel is required, with flexible remote options.

Qualifications

• 3+ years of account management experience in MSP/IT services.
• Strong background in client relationship management and IT service sales.
• High School diploma or equivalent.

Responsibilities

• Develop and nurture long-term client relationships to drive retention and growth.
• Serve as primary contact for client escalations, ensuring timely resolutions.
• Identify opportunities for upselling and cross-selling MSP solutions.
• Coordinate with internal teams to ensure seamless service delivery and reviews.

Skills

Client relationships

Account management

MSP services

IT sales

Travel readiness

Education

High School diploma

Bachelor's degree preferred

Job description

Velocity1 is seeking a Senior Account Manager to act as the main liaison between the company and its key clients, driving satisfaction and revenue growth through MSP solutions. You will align IT services with business goals and partner with sales and technical teams to deliver value.

Ideal candidates bring 3+ years in MSP account management, strong relationship skills, and knowledge of cloud, cybersecurity, and IT infrastructure. Some travel is required, with flexible remote options.