Strategic Mission Success Lead — Gov Cloud

Second Front Systems; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

100% employer-paid medical, dental, &

401(k) with company contribution

Wellness benefits including OneMedical

Equity incentive plan

Home office stipend

Professional development stipend

Flexible PTO and federal holidays

Parental leave

Flexible remote work opportunities

Employee referral bonus

Job summary

Second Front Systems is seeking a Mission Success Manager focused on customer outcomes across onboarding, implementation, authorization, steady-state support, and renewal for customers deploying on Game Warden.

You will be the main liaison between customers and engineering, security, and product, guiding authorization and secure deployment while driving renewal and potential upsells. 5+ years in related roles is preferred.

Qualifications

• 5+ years in customer/mission success or technical delivery, ideally with PaaS or cloud in government contracts.
• Direct experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies.
• Ability to manage complex customer relationships, sometimes through ambiguity.
• Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks.
• Demonstrated understanding of IaaS, PaaS, and/or SaaS.

Responsibilities

• Build deep relationships with customer technical and executive teams.
• Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews.
• Own high-severity technical escalations and coordinate cross-functional resolution with support and engineering teams.
• Navigate customers through technical implementation, Authority to Operate / FedRAMP processes.
• Own renewal and upsell opportunities to secure contract expansion and Revenue retention.
• Synchronize customer feedback into product roadmap recommendations.

Skills

Customer success

Technical delivery

DoW missions experience

NIST RMF / FedRAMP knowledge

IaaS / PaaS / SaaS understanding

Communication skills

Tools

Salesforce

Jira

Job description

Second Front Systems is seeking a Mission Success Manager focused on customer outcomes across onboarding, implementation, authorization, steady-state support, and renewal for customers deploying on Game Warden.

You will be the main liaison between customers and engineering, security, and product, guiding authorization and secure deployment while driving renewal and potential upsells. 5+ years in related roles is preferred.