Remote Mission Success Lead – Government Cloud

Second Front; Washington (District of Columbia); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

100% employer-paid medical, dental, &

401(k) with 3% company contribution

Wellness benefits including OneMedical

Equity incentive plan

New hire tech & home office stipend

Annual professional development

Flexible PTO & federal holidays

Parental leave

Flexible remote work opportunities

Employee referral bonus

Job summary

Second Front Systems seeks a Mission Success Manager to guide customer journeys from onboarding to renewal, serving as the primary liaison across customers, engineering, security, and product teams.

You will own relationships with commercial customers using Game Warden, ensuring authorization and secure deployment of SaaS solutions while coordinating cross-functional efforts and revenue retention.

Qualifications

• 5+ years in customer/mission success, technical delivery, or related role.
• Experience with PaaS or cloud infrastructure in government contracts.
• Experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies.
• Ability to manage complex customer relationships, sometimes through ambiguity.
• Knowledge of NIST RMF, FedRAMP, or equivalent frameworks.

Responsibilities

• Build deep relationships with customer technical and executive teams.
• Lead customer kickoffs, onboarding, regular syncs, and QBRs.
• Own high-severity technical escalations and coordinate cross-functional resolution.
• Navigate customers through Authority to Operate / FedRAMP compliance processes.
• Own renewal and upsell opportunities to secure contract expansion and revenue retention.
• Synchronize feedback from deployed customers into product roadmap recommendations.

Skills

Customer success

Technical delivery

Gov contracts

FedRAMP/NIST

IaaS/PaaS/SaaS

Communication skills

Tools

Salesforce

Jira

Job description

Second Front Systems seeks a Mission Success Manager to guide customer journeys from onboarding to renewal, serving as the primary liaison across customers, engineering, security, and product teams.

You will own relationships with commercial customers using Game Warden, ensuring authorization and secure deployment of SaaS solutions while coordinating cross-functional efforts and revenue retention.