Mission Success Manager

Second Front; Washington (District of Columbia); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

100% employer-paid medical, dental, &

401(k) with 3% company contribution

Wellness benefits including OneMedical

Equity incentive plan

New hire tech & home office stipend

Annual professional development

Flexible PTO & federal holidays

Parental leave

Flexible remote work opportunities

Employee referral bonus

Job summary

Second Front Systems seeks a Mission Success Manager to guide customer journeys from onboarding to renewal, serving as the primary liaison across customers, engineering, security, and product teams.

You will own relationships with commercial customers using Game Warden, ensuring authorization and secure deployment of SaaS solutions while coordinating cross-functional efforts and revenue retention.

Qualifications

• 5+ years in customer/mission success, technical delivery, or related role.
• Experience with PaaS or cloud infrastructure in government contracts.
• Experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies.
• Ability to manage complex customer relationships, sometimes through ambiguity.
• Knowledge of NIST RMF, FedRAMP, or equivalent frameworks.

Responsibilities

• Build deep relationships with customer technical and executive teams.
• Lead customer kickoffs, onboarding, regular syncs, and QBRs.
• Own high-severity technical escalations and coordinate cross-functional resolution.
• Navigate customers through Authority to Operate / FedRAMP compliance processes.
• Own renewal and upsell opportunities to secure contract expansion and revenue retention.
• Synchronize feedback from deployed customers into product roadmap recommendations.

Skills

Customer success

Technical delivery

Gov contracts

FedRAMP/NIST

IaaS/PaaS/SaaS

Communication skills

Tools

Salesforce

Jira

Job description

Raleigh/Durham/Chapel Hill, NC

Second Front Systems is looking for a customer-focused, mission-driven, high-agency Mission Success Manager to strengthen our Mission Success team.

Operating at the frontline of the Second Front customer journey, you will be responsible for your customers' success, guiding their experience from the moment they sign with Second Front, through kickoff, implementation, authorization, steady-state support, and renewal.

You will serve as the dedicated primary point of contact for a portfolio of commercial customers deploying on Game Warden, and the daily connective tissue between customers, engineering, security, and product, ensuring that your customers achieve authorization, and secure deployment of their SaaS solutions.

As a key partner to essentially every function within the Second Front ecosystem, you will be the core connective tissue between those teams and our customers, serving as not just critical link to them but also to the missions that our customers support.

Note:

Candidates must reside in one of our approved hiring hubs:

• DC/Maryland/Virginia
• Raleigh/Durham/Chapel Hill, NC
• Denver/Colorado Springs, CO
• Dallas/Fort Worth, TX

What You'll Do

• Build deep relationships with customer technical and executive teams.
• Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews.
• Own high-severity technical escalations. Coordinate cross-functional resolution with support and engineering teams.
• Navigate customers through technical implementation, the Authority to Operate / FedRAMP compliance processes.
• Own renewal and upsell opportunities to secure contract expansion and revenue retention.
• Synchronize feedback from deployed customers into product roadmap recommendations.

What You Bring

• 5+ years in customer/mission success, technical delivery, or related role, preferably supporting PaaS or cloud infrastructure in government contracts.
• Direct experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies.
• Ability to manage complex customer relationships, sometimes through ambiguity.
• Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks.
• Demonstrated understanding of IaaS, PaaS, and/or SaaS.
• Excellent communication skills and the ability to shift fluidly between technical and non-technical audiences.

Preferred

• Direct experience managing customer relationships in an IaaS, PaaS, or SaaS environment.
• Experience being in fast-paced startup environments.
• Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration.

Success at 2F Looks Like

• A proactive and solutions oriented mindset
• Viewing obstacles as opportunities for growth
• Having a bias toward action and tangible, measurable results
• Being team-oriented with a focus on personal responsibility and autonomy

Perks & Benefits

This role is a full time position. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.

Perks of Joining Our Team

• Competitive salary
• 100% employer-paid medical, dental, and vision coverage for you and your dependents
• 401(k) with a 3% company contribution
• Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more
• Equity incentive plan
• New hire technology and home office stipend
• Annual professional development stipend
• Flexible paid time off, plus all federal holidays
• Generous parental leave
• Flexible remote work opportunities
• Employee referral bonus program

Who We Are

Second Front Systems (2F) is a public-benefit software company powering software for the free world. We eliminate the friction that slows innovation, enabling faster, more secure development and deployment of software across government and regulated networks. Built by national security veterans and backed by top-tier venture capital, our platform is trusted by the world’s leading organizations to cut deployment timelines from years to weeks. We move fast, solve hard problems, and deliver trusted capabilities where they’re needed most. Our work strengthens global security and gives the United States and its allies a lasting competitive advantage. Learn more at secondfront.com.

One last thing

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Colorado

In accordance with Colorado law, applicants may redact their date of birth, dates of attendance, and dates of graduation from any uploaded documents.

Maryland

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Compensation Range: $130K - $160K