Strategic Marketing Operations Leader

Zendesk; Northern (KY); Hybrid; USD 134,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk is seeking a Sr. Marketing Strategy & Operations Lead to translate marketing strategy into clear priorities and scalable operating plans.

You’ll work at the intersection of planning, business operations, performance management, and cross-functional coordination to help leaders make trade-offs and drive execution. You will partner with Marketing, Analytics, Finance, Revenue Operations, and Product teams to connect plans and ensure coordinated execution, while developing playbooks and

Qualifications

• 8+ years of experience in marketing strategy, business operations, marketing operations, consulting, finance, or a related discipline.
• Proven experience leading planning, forecasting, business reviews, operating rhythms, or cross-functional strategic initiatives.
• Strong analytical and financial modeling skills, with the ability to connect marketing activity to pipeline, revenue, and resource decisions.
• Experience building executive-ready narratives, recommendations, and operating materials from complex inputs.
• Demonstrated ability to manage multiple priorities, drive alignment, and deliver through influence.
• Experience in a high-growth B2B SaaS or similarly complex global marketing environment preferred.

Responsibilities

• Partner with Marketing leaders to translate strategy into annual and quarterly priorities, operating plans, milestones, dependencies, and measurable outcomes.
• Drive planning and business-management processes, including target setting, forecasting, pipeline pacing, budget and resource discussions, and executive business reviews.
• Create clarity across cross-functional initiatives by defining ownership, decision rights, workstreams, risks, dependencies, and communication cadences.
• Develop operating frameworks, templates, playbooks, and mechanisms that improve prioritization, accountability, visibility, and execution quality.
• Analyze business and marketing performance to identify implications, surface trade-offs, and recommend actions to improve growth and operational effectiveness.
• Partner with Marketing Operations, Analytics, Finance, Sales/Revenue Operations, Product, and regional teams to connect plans and ensure coordinated execution.
• Facilitate working sessions and leadership discussions that turn ambiguity into decisions, aligned action, and documented follow-through.
• Identify opportunities to simplify processes, automate recurring work, and improve the way Marketing makes and executes decisions.

Skills

Strategic planning

Cross-functional leadership

Data analysis

Executive communication

Job description

Zendesk is seeking a Sr. Marketing Strategy & Operations Lead to translate marketing strategy into clear priorities and scalable operating plans.

You’ll work at the intersection of planning, business operations, performance management, and cross-functional coordination to help leaders make trade-offs and drive execution. You will partner with Marketing, Analytics, Finance, Revenue Operations, and Product teams to connect plans and ensure coordinated execution, while developing playbooks and