Strategic Marketing Operations Leader

Zendesk; California (MO); Hybrid; USD 134,000 - 200,000; Full time

Job summary

Zendesk, a leader in customer experience software, is seeking a Sr. Marketing Strategy & Operations Lead to translate strategy into clear priorities and scalable operating plans.

You will guide cross-functional teams at the intersection of planning, performance management, and execution. You\'ll partner with Marketing, Analytics, Finance, Sales, Product, and regional teams to connect plans, drive forecasting and reviews, and accelerate growth while maintaining disciplined governance within a

Qualifications

• 8+ years of experience in marketing strategy, business operations, marketing operations, consulting, finance, or a related discipline.
• Proven experience leading planning, forecasting, business reviews, operating rhythms, or cross-functional strategic initiatives.
• Strong analytical and financial modeling skills, with the ability to connect marketing activity to pipeline, revenue, and resource decisions.
• Experience building executive-ready narratives, recommendations, and operating materials from complex inputs.
• Demonstrated ability to manage multiple priorities, drive alignment, and deliver through influence.
• Experience in a high-growth B2B SaaS or similarly complex global marketing environment preferred.

Responsibilities

• Partner with Marketing leaders to translate strategy into annual and quarterly priorities, operating plans, milestones, dependencies, and measurable outcomes.
• Drive planning and business-management processes, including target setting, forecasting, pipeline pacing, budget and resource discussions, and executive business reviews.
• Define ownership, decision rights, workstreams, risks, dependencies, and communication cadences to create clarity across cross-functional initiatives.
• Develop operating frameworks, templates, playbooks, and mechanisms that improve prioritization, accountability, visibility, and execution quality.
• Analyze business and marketing performance to identify implications, surface trade-offs, and recommend actions to improve growth and operational effectiveness.
• Partner with Marketing Operations, Analytics, Finance, Sales/Revenue Operations, Product, and regional teams to connect plans and ensure coordinated execution.
• Facilitate working sessions and leadership discussions that turn ambiguity into decisions, aligned action, and documented follow-through.
• Identify opportunities to simplify processes, automate recurring work, and improve the way Marketing makes and executes decisions.

Skills

Marketing strategy

Business operations

Marketing operations

Consulting

Finance

Job description

Zendesk, a leader in customer experience software, is seeking a Sr. Marketing Strategy & Operations Lead to translate strategy into clear priorities and scalable operating plans.

You will guide cross-functional teams at the intersection of planning, performance management, and execution. You\'ll partner with Marketing, Analytics, Finance, Sales, Product, and regional teams to connect plans, drive forecasting and reviews, and accelerate growth while maintaining disciplined governance within a