Senior Marketing Strategy & Ops Leader (Hybrid/Remote)

Zendesk, Inc.; California; Hybrid; USD 134,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Remote work option

Job summary

Zendesk, Inc. is seeking a Sr. Marketing Strategy & Operations Lead to translate strategy into priorities, operating plans, and measurable execution.

You’ll drive planning, target setting, forecasting, and executive reviews, partnering with Marketing Ops, Analytics, Finance, Sales, Product, and regional teams to ensure coordinated execution. You’ll build executive-ready materials, define ownership, and create playbooks to improve prioritization, accountability, and results.

Qualifications

• 8+ years of experience in marketing strategy, business operations, marketing operations, consulting, finance, or related discipline.
• Proven experience leading planning, forecasting, business reviews, operating rhythms, or cross-functional strategic initiatives.
• Strong analytical and financial modeling skills, with ability to connect marketing activity to pipeline and revenue.
• Experience building executive-ready narratives, recommendations, and operating materials from complex inputs.

Responsibilities

• Partner with Marketing leaders to translate strategy into annual and quarterly priorities, operating plans, milestones, dependencies, and measurable outcomes.
• Drive planning and business-management processes, including target setting, forecasting, pipeline pacing, budget and resource discussions, and executive business reviews.
• Create clarity across cross-functional initiatives by defining ownership, decision rights, workstreams, risks, dependencies, and communication cadences.
• Develop operating frameworks, templates, playbooks, and mechanisms that improve prioritization, accountability, visibility, and execution quality.
• Analyze business and marketing performance to identify implications, surface trade-offs, and recommend actions to improve growth and operational effectiveness.
• Partner with Marketing Operations, Analytics, Finance, Sales/Revenue Operations, Product, and regional teams to connect plans and ensure coordinated execution.
• Facilitate working sessions and leadership discussions that turn ambiguity into decisions, aligned action, and documented follow-through.
• Identify opportunities to simplify processes, automate recurring work, and improve the way Marketing makes and executes decisions.

Skills

Strategic thinking

Planning & forecasting

Executive communication

Executive narratives

Cross-functional influence

B2B SaaS familiarity

Job description

Zendesk, Inc. is seeking a Sr. Marketing Strategy & Operations Lead to translate strategy into priorities, operating plans, and measurable execution.

You’ll drive planning, target setting, forecasting, and executive reviews, partnering with Marketing Ops, Analytics, Finance, Sales, Product, and regional teams to ensure coordinated execution. You’ll build executive-ready materials, define ownership, and create playbooks to improve prioritization, accountability, and results.