Strategic Loss Mitigation Policy Lead

Citigroup Inc.; Schaumburg (IL); On-site; USD 156,000 - 234,000; Full time

Job summary

Citigroup Inc. is seeking a Risk Policy Group Manager within USCC Collections Risk Policy Team to lead Loss Mitigation policy delivery, including forbearance programs for US Cards.

You will manage a professional team, shape policy, and collaborate across Collections, Recovery, and front-end Risk functions. The role requires deep risk and policy expertise, strong data analytics, and superb communication at senior levels.

Qualifications

• 10+ years experience in Policies/Analytics/Decision Management.
• Decision-making in high risk scenarios based on data, experience, intuition and judgment.
• Strong project management skills.
• Ability to interface with various levels of management across functions.
• Knowledge in consumer risk management credit cycle processes and asset product operations.
• Strong negotiation skills and proactive communication of Risk issues.

Responsibilities

• Own and manage the Policies related to the eligibility and life-cycle of Loss Mitigation Programs
• Provide analytical rigor and thought leadership to deliver best-in-class forward compatible Loss Mitigation programs for delinquent and current USCC customers
• Monitor and evaluate program enrollments and effectiveness against benchmarks and expectations including Risk Appetite framework
• Develop analytical framework to measure and optimize enrollments and performance
• Develop vision, end state, and strategy / roadmap to reach end state. Enlist and/or influence others to support vision, end state and roadmap and then deliver / execute.
• Be knowledgeable on industry best practices and benchmark USCC competitiveness across peers
• Hypothesis development, analysis, test design, test vs control analysis, development of recommendation and oversight of implementation and execution are key focus areas.
• Assess the effectiveness of controls of assigned businesses.
• Develop pragmatic Corrective Action Plans as needed for issues and ensure timely closure of such plans
• Drive the data strategy including collection, transformation, retention, usage and governance to support a data-driven approach to strategy development.
• Be aware of and ensure compliance with applicable laws and regulations as well as provide relevant operational oversight.
• Support cross-functional initiatives

Skills

Policies/Analytics/Decision Management

Risk decision making

Project management

Stakeholder management

Consumer risk management

Negotiation

Education

Bachelor’s/University degree, Master’s degree preferred

Job description

Citigroup Inc. is seeking a Risk Policy Group Manager within USCC Collections Risk Policy Team to lead Loss Mitigation policy delivery, including forbearance programs for US Cards.

You will manage a professional team, shape policy, and collaborate across Collections, Recovery, and front-end Risk functions. The role requires deep risk and policy expertise, strong data analytics, and superb communication at senior levels.