U.S. Cards Loss Mitigation Strategy and Policy lead

Citigroup Inc.; Schaumburg (IL); On-site; USD 156,000 - 234,000; Full time

Job summary

Citigroup Inc. is seeking a Risk Policy Group Manager within USCC Collections Risk Policy Team to lead Loss Mitigation policy delivery, including forbearance programs for US Cards.

You will manage a professional team, shape policy, and collaborate across Collections, Recovery, and front-end Risk functions. The role requires deep risk and policy expertise, strong data analytics, and superb communication at senior levels.

Qualifications

• 10+ years experience in Policies/Analytics/Decision Management.
• Decision-making in high risk scenarios based on data, experience, intuition and judgment.
• Strong project management skills.
• Ability to interface with various levels of management across functions.
• Knowledge in consumer risk management credit cycle processes and asset product operations.
• Strong negotiation skills and proactive communication of Risk issues.

Responsibilities

• Own and manage the Policies related to the eligibility and life-cycle of Loss Mitigation Programs
• Provide analytical rigor and thought leadership to deliver best-in-class forward compatible Loss Mitigation programs for delinquent and current USCC customers
• Monitor and evaluate program enrollments and effectiveness against benchmarks and expectations including Risk Appetite framework
• Develop analytical framework to measure and optimize enrollments and performance
• Develop vision, end state, and strategy / roadmap to reach end state. Enlist and/or influence others to support vision, end state and roadmap and then deliver / execute.
• Be knowledgeable on industry best practices and benchmark USCC competitiveness across peers
• Hypothesis development, analysis, test design, test vs control analysis, development of recommendation and oversight of implementation and execution are key focus areas.
• Assess the effectiveness of controls of assigned businesses.
• Develop pragmatic Corrective Action Plans as needed for issues and ensure timely closure of such plans
• Drive the data strategy including collection, transformation, retention, usage and governance to support a data-driven approach to strategy development.
• Be aware of and ensure compliance with applicable laws and regulations as well as provide relevant operational oversight.
• Support cross-functional initiatives

Skills

Policies/Analytics/Decision Management

Risk decision making

Project management

Stakeholder management

Consumer risk management

Negotiation

Education

Bachelor’s/University degree, Master’s degree preferred

Job description

The Risk Policy Group Manager position is part of USCC Collections Risk Policy Team and is accountable for management of Loss Mitigation Policy. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within the Loss Mitigation function and how they interact with other areas of the Collections and Recovery function as well as front-end Risk functions in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of Loss Mitigation including Forbearance and non-Forbearance programs for US Cards. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Own and manage the Policies related to the eligibility and life-cycle of Loss Mitigation Programs
• Provide analytical rigor and thought leadership to deliver best-in-class forward compatible Loss Mitigation programs for delinquent and current USCC customers
• Monitor and evaluate program enrollments and effectiveness against benchmarks and expectations including Risk Appetite framework
• Develop analytical framework to measure and optimize enrollments and performance
• Develop vision, end state, and strategy / roadmap to reach end state. Enlist and/or influence others to support vision, end state and roadmap and then deliver / execute.
• Be knowledgeable on industry best practices and benchmark USCC competitiveness across peers
• Hypothesis development, analysis, test design, test vs control analysis, development of recommendation and oversight of implementation and execution are key focus areas.
• Assess the effectiveness of controls of assigned businesses.
• Develop pragmatic Corrective Action Plans as needed for issues and ensure timely closure of such plans
• Drive the data strategy including collection, transformation, retention, usage and governance to support a data-driven approach to strategy development.
• Be aware of and ensure compliance with applicable laws and regulations as well as provide relevant operational oversight.
• Support cross-functional initiatives

Qualifications:

• 10+ years experience in Policies/Analytics/Decision Management
• Thinks and makes decisions in high risk scenarios, appropriately assessing a situation based on available data, experience, intuition, and judgment
• Good project management skills
• Able to interface with various levels of management in Global/Region/Business and across functions
• Knowledge in consumer risk management credit cycle processes and asset product operations
• Maintain effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, strength in sustaining autonomous views

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Risk Management

Job Family: Risk Framework and Policy

Time Type: Full time

Primary Location: Schaumburg Illinois United States

Primary Location Full Time Salary Range: $156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Oct 09, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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