Strategic Collections & Recovery Portfolio Lead

Profile Personnel; Oregon (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Profile Personnel is seeking a financial accountability professional to maximise collections across the credit lifecycle. You will lead policy development, oversee collection strategies, and monitor performance across channels.

You will work with cross-functional teams to set SLAs, design digital campaigns, and manage settlement offers for NPL-WO accounts, while ensuring compliance and reporting.

Qualifications

• Bachelor’s degree in finance, economics, business administration, statistics, or related field.
• Proven experience in debt collections, financial analysis, or a similar role within the financial services industry.
• Proficiency in data analysis tools and software such as Excel, SQL.

Responsibilities

• Develop and maintain the collections policy in alignment with current best practices and strategic thinking.
• Oversee the design, continuous improvement, monitoring, and reporting of collection strategies to prevent defaults and optimize NPL outcomes.
• Monitor performance across channels (Call Centres, Digital, EDCs, Cybertrac) and establish SLAs and reporting.
• Collaborate with Operations Leads to review performance vs targets, activation counts, and receipting trends.
• Design digital communications campaigns across SMS, WhatsApp, email, and customer journeys; create AI prompts for contact centre use.
• Manage all customer settlement initiatives and maintain the deals matrix for NPL-WO accounts; approve offers within delegated authority.
• Ensure compliance with laws, regulations, and internal policies across all collection activities.
• Provide ad-hoc reporting support as required.

Skills

Problem solving

Creative thinking

Attention to detail

Self-motivated

Communication skills

Independent work

Education

Bachelor's degree in finance/economics/business

Tools

Excel

SQL

Job description

Profile Personnel is seeking a financial accountability professional to maximise collections across the credit lifecycle. You will lead policy development, oversee collection strategies, and monitor performance across channels.

You will work with cross-functional teams to set SLAs, design digital campaigns, and manage settlement offers for NPL-WO accounts, while ensuring compliance and reporting.