Strategic Logistics Client Success Manager

Vektor Logistics, Inc.; Monterey (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Vektor Logistics, Inc. in Monterey, CA is seeking a results-driven sales professional to expand our portfolio of clients in the perishables supply chain.

You will manage key accounts, qualify opportunities, and collaborate with internal teams to deliver exceptional service and value. This in-office role emphasizes relationship building, market expansion, and driving profit through strategic RFQs, pricing insight, and proactive reviews.

Qualifications

• 2 years of B2B sales/account management experience.
• Experience selling logistics/transportation services (CPG, Retail, Fresh Food).
• Self-motivated with strong attention to detail.
• Entrepreneurial and sales-minded with competitive drive.
• Strong problem-solving and communication skills.

Responsibilities

• Foster and expand relationships across customer supply chain departments, collaborating with Vektor team, as well as trade partners to develop new opportunities.
• Drive market share expansion by actively managing an opportunity pipeline and qualification process, leveraging internal/external data and collaborating across Vektor internal resources.
• Conduct regular business reviews to gain customer insights and identify growth opportunities, cultivate relationships, and drive new growth.
• Analyze and share customer-specific data (KPI’s, Shipping Outlook, Organizational Updates, etc.) with internal teams to collaboratively create the best possible solutions and outcomes for our customers.
• Own account strategy, including Requests for Quotes (RFQ’s) and managing awarded business, while proactively managing customer pricing strategy and pursuing personal development opportunities.
• Manage conflict with customers diplomatically and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional service delivery.
• Target continuous improvement for customers, collaborating with internal teams to identify creative solutions and ensure optimal execution through SOPs and mutually agreed customer KPIs.
• Review financial results and drive account health through proactive financial analysis and process improvement initiatives.
• Manage “life of a load” activities and ensure accuracy in operating systems, including order communication flow, service failures, track & trace, pricing exceptions, etc.

Skills

B2B sales

Account management

Lead generation

Logistics sales

Communication skills

Education

Bachelor's degree preferred

Job description

Vektor Logistics, Inc. in Monterey, CA is seeking a results-driven sales professional to expand our portfolio of clients in the perishables supply chain.

You will manage key accounts, qualify opportunities, and collaborate with internal teams to deliver exceptional service and value. This in-office role emphasizes relationship building, market expansion, and driving profit through strategic RFQs, pricing insight, and proactive reviews.