Strategic Logistics Account Manager

Echo Global Logistics; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Echo Global Logistics is seeking a Freight Operations professional to support day-to-day brokerage execution for transactional accounts. You will assist with load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes, ensuring timely updates and strong customer service.

You will monitor load coverage, escalate as needed, and develop expertise in TL lanes while maintaining accurate records and collaborating with Sales, Carrier Ops, and Financial/Billing

Qualifications

• Clear, confident communicator—written and verbal, capable of handling sensitive service issues, setting expectations, and guiding customers through decisions.
• Sound business judgment and analytical capability to interpret shipping trends, identify risks and opportunities, and make recommendations that protect account health.
• A proactive, ownership-driven mindset that prioritizes long-term customer outcomes over short-term fixes.
• Collaborative approach to working across sales, carrier operations, and internal teams to resolve issues and deliver strong customer results.

Responsibilities

• Execute tendered loads from accounts across LTL and TL, including load building, appointment scheduling, document collection, and standard LTL quoting.
• Monitor load coverage and escalate to ensure high service levels and predictable outcomes.
• Develop understanding of freight brokerage process for TL loads and quote standard TL lanes by the end of year one.
• Maintain accurate load records with complete inputs and clear notes for clean handoffs.
• Resolve standard exceptions using SOPs and guidelines; escalate only when needed.
• Maintain organization and reliable handoffs to reduce repeat issues.
• Provide routine load updates and responses to basic requests with customers on operational tasks.
• Keep sales reps and senior operators informed with structured updates that clarify impact and next steps.
• Collaborate with Financial Ops, Billing, and Carrier Ops to drive issues to closure in a timely manner.

Skills

Clear communication

Analytical capability

Ownership mindset

Collaborative approach

Job description

Echo Global Logistics is seeking a Freight Operations professional to support day-to-day brokerage execution for transactional accounts. You will assist with load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes, ensuring timely updates and strong customer service.

You will monitor load coverage, escalate as needed, and develop expertise in TL lanes while maintaining accurate records and collaborating with Sales, Carrier Ops, and Financial/Billing