Strategic Freight Account Executive

Echo Global Logistics; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Echo Global Logistics is seeking a Freight Operations professional to support day-to-day execution for transactional brokerage accounts, ensuring reliable follow-through and high customer service across LTL and TL modes. You will build loads, schedule appointments, and collect documents while maintaining accurate records and clear notes.

You will monitor coverage, escalate issues, and coordinate with Financial Ops, Billing, and Carrier Ops to resolve exceptions and keep customers informed.

Responsibilities

• Execute freight operations for tendered loads across LTL and TL with load building, scheduling, and quoting.
• Monitor load coverage and escalate to maintain service levels.
• Maintain accurate load records and auditability.
• Resolve standard exceptions per SOPs and coordinate with internal teams.
• Communicate proactively with customers with load updates and responses.
• Keep sales reps informed with structured updates and escalation guidance.

Job description

Echo Global Logistics is seeking a Freight Operations professional to support day-to-day execution for transactional brokerage accounts, ensuring reliable follow-through and high customer service across LTL and TL modes. You will build loads, schedule appointments, and collect documents while maintaining accurate records and clear notes.

You will monitor coverage, escalate issues, and coordinate with Financial Ops, Billing, and Carrier Ops to resolve exceptions and keep customers informed.