Strategic Account Manager – Logistics Growth Partner

Montway Auto Transport; Livonia (MI); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Insurance benefits

401(k) with match

Paid time off

Résumé du poste

Montway Auto Transport in Livonia, MI is seeking an Account Manager to own relationships with a portfolio of B2B customers. You’ll become a trusted advisor, ensuring shipments meet expectations and issues are resolved quickly.

You’ll coordinate with dispatch and operations, conduct regular check-ins, monitor account health, identify growth opportunities, and maintain accurate records in Salesforce. This role emphasizes customer success, proactive communication, and data-driven account management.

Qualifications

• College degree and 2 years of experience in account management, customer success, or another client-facing customer service role.
• Experience in logistics, transportation, vehicle repossession or the automotive industry is a plus.

Responsabilités

• Own day-to-day issue resolution for your accounts, from first contact through follow-up.
• Keep customers informed about delays, exceptions, and changes before they have to ask.
• Identify ways Montway can support more of each customer’s needs, such as new locations or service types.
• Act as the customer’s advocate inside Montway, working closely with dispatch and operations to deliver a seamless experience.

Connaissances

Relationship building

Communication

Problem solving

Time management

Excel

Salesforce

Team player

Formation

Bachelor's degree

2 years account management or related

Outils

Salesforce

Excel

Description du poste

Montway Auto Transport in Livonia, MI is seeking an Account Manager to own relationships with a portfolio of B2B customers. You’ll become a trusted advisor, ensuring shipments meet expectations and issues are resolved quickly.

You’ll coordinate with dispatch and operations, conduct regular check-ins, monitor account health, identify growth opportunities, and maintain accurate records in Salesforce. This role emphasizes customer success, proactive communication, and data-driven account management.