Strategic Logistics Account Lead

Nolan Transportation Group LLC; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Transportation Insight seeks a Strategic Account Manager to lead client experience and service delivery for assigned clients, acting as the internal voice of the customer. You will drive retention by ensuring business needs are met within commercial agreements and collaborate across functions to deliver strategic objectives.

Ideal candidates will manage client relationships, analyze performance, and identify opportunities for optimization and upsell while supporting cross-functional teams and

Qualifications

• Bachelor’s degree in Business Administration or similar field.
• 5 years of large client experience.
• 5 years minimum experience with the Transportation Industry.
• Up to 40% domestic travel.
• Proven experience building client relationships.
• Ability to partner with and communicate effectively at all levels of the client – including VP/C-suite.
• Strong analytical and presentation skills.
• Self-managed and motivated.

Responsibilities

• Manage and maintain the financial results of the client P&L.
• Pioneer the communication throughout the organization with cross-functional partners.
• Manage client relationship strategy across assigned book of business to drive communication and alignment.
• Identify upsell opportunities beyond current scope of client agreements.
• Identify freight and supply chain optimization opportunities to advance client position.
• Act as Subject Matter Expert on TI service offerings for various client scenarios.
• Collaborate with a team of support staff for service delivery and coaching.
• Own published communications to highlight progress against client goals.
• Provide strategic direction to client services staff.
• Lead carrier vetting, day-to-day issue remediation, invoicing with cross-functional partners.
• Provide transportation rate support for domestic bids.
• Assist with transit time and mode analysis.
• Provide recommendations to address coverage-deficient freight lanes.
• Develop root-cause analysis to drive continuous improvement for cost and efficiency.

Skills

Client relationship management

Analytical skills

Effective communication

Presentation skills

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s Degree in Business Administration or similar field

Job description

Transportation Insight seeks a Strategic Account Manager to lead client experience and service delivery for assigned clients, acting as the internal voice of the customer. You will drive retention by ensuring business needs are met within commercial agreements and collaborate across functions to deliver strategic objectives.

Ideal candidates will manage client relationships, analyze performance, and identify opportunities for optimization and upsell while supporting cross-functional teams and