Strategic Logistics Account Manager - Growth & Retention

OTR Transportation, LLC; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive commission structure

Medical, Dental, Vision and PTO

401(k) with matching

Office happy hours

Free lunch on Fridays

Job summary

OTR Transportation, LLC is seeking an Account Manager to act as a strategic business partner, driving retention, organic revenue growth, and operational excellence across an assigned portfolio. You will collaborate with Sales, Operations, and Leadership to deliver tailored transportation and logistics solutions.

The role involves building strong relationships with customer stakeholders and leading cross-functional initiatives to align expectations with execution, while continuously improving

Qualifications

• 2–4 years of logistics, transportation, freight brokerage, or supply chain experience.
• Strong understanding of transportation solutions and supply chain management.
• Proven client-facing account management experience.
• Outstanding negotiation and relationship-building skills.

Responsibilities

• Collaborate cross-functionally to develop and execute growth and retention strategies for assigned accounts.
• Identify opportunities to drive organic revenue growth within accounts.
• Build and maintain strong relationships with customer stakeholders and decision-makers.
• Serve as the primary strategic point of contact for assigned customers.
• Lead customer-facing initiatives and ensure alignment between customer expectations and operational execution.
• Develop and implement operational protocols to meet and exceed customer service expectations.
• Conduct market research and communicate transportation industry trends impacting customer supply chains.
• Partner with Operations, Carrier Sales, and Customer Sales teams to deliver exceptional customer experiences.
• Proactively identify and resolve service issues while maintaining high levels of customer satisfaction.

Skills

Logistics experience

Client-facing account management

Negotiation skills

Analytical problem-solving

Cross-functional collaboration

CRM/TMS proficiency

Communication skills

Tools

CRM tools

TMS

Microsoft Office

Job description

OTR Transportation, LLC is seeking an Account Manager to act as a strategic business partner, driving retention, organic revenue growth, and operational excellence across an assigned portfolio. You will collaborate with Sales, Operations, and Leadership to deliver tailored transportation and logistics solutions.

The role involves building strong relationships with customer stakeholders and leading cross-functional initiatives to align expectations with execution, while continuously improving