Strategic Logistics Account Coordinator

Echo Global Logistics, Inc; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

Echo Global Logistics seeks an Account Coordinator to manage relationships with key accounts and proactively offer shipping-based solutions. Daily shipment coordination via phone, email, and Echo’s portal, while ensuring billing accuracy and timely communication of any changes.

The role emphasizes strong communication, calm problem-solving, and staying informed on Echo’s technology to benefit clients. A collaborative, fast-paced office environment is expected, with a bonus opportunity based on

Qualifications

• Bachelor's degree preferred.
• 1-3 years of customer service experience in a business services environment.
• Strong written and verbal communication skills.
• Calm under pressure with strong business acumen.
• Knowledgeable on relevant modes of transportation.
• Team player mentality.

Responsibilities

• Partner with teams across departments to manage shipping for clients, ensuring billing accuracy and timeliness.
• Manage existing key account relationships and offer solutions based on shipping patterns and needs.
• Confidently problem solve issues like missed pickups, late deliveries, damaged freight, or incorrect billing.
• Proactively communicate issues to clients.
• Coordinate all daily shipments via phone, email, and Echo’s client-facing portal.
• Ensure accuracy and timeliness of billing while notifying clients of changes.
• Learn Echo’s technology and educate clients on its benefits.
• Collaborate with Echo teams to track shipments, resolve discrepancies, and file claims accurately and promptly.

Skills

Bachelor's Degree preferred

1-3 years customer service

Strong communication skills

Calm under pressure

Superior business acumen

Transportation knowledge

Team player mentality

Education

Bachelor's Degree

Job description

Echo Global Logistics seeks an Account Coordinator to manage relationships with key accounts and proactively offer shipping-based solutions. Daily shipment coordination via phone, email, and Echo’s portal, while ensuring billing accuracy and timely communication of any changes.

The role emphasizes strong communication, calm problem-solving, and staying informed on Echo’s technology to benefit clients. A collaborative, fast-paced office environment is expected, with a bonus opportunity based on