Logistics Account Coordinator

Socket.dev; Detroit (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Echo is seeking an Account Coordinator to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs. You will coordinate daily shipment requests, solve issues, and communicate discrepancies to clients.

You will gain deep knowledge of shipping markets and Echo’s technology, collaborating across departments to track shipments, resolve discrepancies, and file claims promptly.

Qualifications

• Bachelor's degree required or equivalent experience.
• Strong written and verbal communication.
• Ability to stay composed in fast-paced environment.
• Good business sense and client-service mindset.
• Knowledge of transportation modes is beneficial.

Responsibilities

• Be the main point of contact for key accounts and manage shipping processes.
• Resolve issues such as missed pickups, late deliveries, damaged freight or billing discrepancies.
• Proactively communicate issues to clients.
• Coordinate daily shipments via phone, email, and Echo’s portal.
• Ensure accurate and timely billing with client updates.
• Learn Echo’s technology and educate clients on its benefits.
• Collaborate with Echo teams to track shipments and file claims.

Skills

Communication

Calm under pressure

Business acumen

Transportation knowledge

Team player

Education

Bachelor's degree

Job description

Echo is seeking an innovative Account Coordinator to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs.

Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Coordinator, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo’s unique technology.

Job Duties & Responsibilities:

Partnering within teams and across departments, Account Coordinators serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.

• Manage existing key account relationships and offer solutions based on shipping patterns and needs
• Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
• Proactively communicate any issues to the client
• Coordinate all daily shipments through phone, email and Echo’s client-facing web portal
• Ensure accuracy and timeliness of billing while proactively notifying client of any changes
• Gain competency with Echo’s technology and educate clients on the benefits of leveraging it
• Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner

Skills & Qualifications:

• Bachelor's degree
• New graduate or 1-2 years of customer service experience in a business services environment
• Strong communication skills, both written and verbal
• Calm under pressure
• Superior business acumen
• Knowledgeable on relevant modes of transportation
• Team player mentality

Work Environment: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. #LI-SB2

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

This role is eligible for a bonus that is based on a combination of personal and business performance.