Logistics Account Coordinator

Echo Global Logistics, Inc; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

Echo Global Logistics seeks an Account Coordinator to manage relationships with key accounts and proactively offer shipping-based solutions. Daily shipment coordination via phone, email, and Echo’s portal, while ensuring billing accuracy and timely communication of any changes.

The role emphasizes strong communication, calm problem-solving, and staying informed on Echo’s technology to benefit clients. A collaborative, fast-paced office environment is expected, with a bonus opportunity based on

Qualifications

• Bachelor's degree preferred.
• 1-3 years of customer service experience in a business services environment.
• Strong written and verbal communication skills.
• Calm under pressure with strong business acumen.
• Knowledgeable on relevant modes of transportation.
• Team player mentality.

Responsibilities

• Partner with teams across departments to manage shipping for clients, ensuring billing accuracy and timeliness.
• Manage existing key account relationships and offer solutions based on shipping patterns and needs.
• Confidently problem solve issues like missed pickups, late deliveries, damaged freight, or incorrect billing.
• Proactively communicate issues to clients.
• Coordinate all daily shipments via phone, email, and Echo’s client-facing portal.
• Ensure accuracy and timeliness of billing while notifying clients of changes.
• Learn Echo’s technology and educate clients on its benefits.
• Collaborate with Echo teams to track shipments, resolve discrepancies, and file claims accurately and promptly.

Skills

Bachelor's Degree preferred

1-3 years customer service

Strong communication skills

Calm under pressure

Superior business acumen

Transportation knowledge

Team player mentality

Education

Bachelor's Degree

Job description

Echo is seeking an innovative Account Coordinator to manage relationships with our key accounts and proactively offer solutions based on shipping patterns and needs. Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Coordinator, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo’s unique technology.

Job Duties & Responsibilities

• Partnering within teams and across departments, Account Coordinators serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.
• Manage existing key account relationships and offer solutions based on shipping patterns and needs
• Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
• Proactively communicate any issues to the client
• Coordinate all daily shipments through phone, email and Echo’s client-facing web portal
• Ensure accuracy and timeliness of billing while proactively notifying client of any changes
• Gain competency with Echo’s technology and educate clients on the benefits of leveraging it
• Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner

Skills & Qualifications

• Bachelors Degree preferred
• One to three years of customer service experience in a business services environment
• Strong communication skills, both written and verbal
• Calm under pressure
• Superior business acumen
• Knowledgeable on relevant modes of transportation
• Team player mentality

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers. This role is eligible for a bonus that is based on a combination of personal and business performance.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career!

Your recruiter will keep you informed on what that will look like for the role you are being considered for. During the recruiting process, our recruiting team will continue connecting with qualified candidates in a virtual setting and will have the option of in-office interviews depending on location and the role. For those who are joining the Echo family, your onboarding experience will also be conducted virtually until further notice.