Senior Client Operations Lead — Strategic Execution

Echo Global Logistics, Inc; Blue Ash (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Echo Global Logistics, Inc. is seeking a Senior Freight Operations Leader to serve as day-to-day execution lead for a team of operators, coordinating complex multimodal accounts and quarterly business reviews.

You will own open board management, coach on operating discipline, and ensure high service levels through cross-functional collaboration with sales, technology, and customer teams. The role emphasizes leadership, accountability, and the ability to translate strategic priorities into

Qualifications

• Proven ability to lead customer-facing teams.
• Strong coaching orientation and leadership judgment.
• Excellent communication and problem-solving skills.

Responsibilities

• Freight Operations Delivers senior-level execution for an assigned sales rep’s book, including quoting for complex modes and lanes, load execution oversight, customer communication, and issue resolution with minimal sales rep involvement.

Job description

Echo Global Logistics, Inc. is seeking a Senior Freight Operations Leader to serve as day-to-day execution lead for a team of operators, coordinating complex multimodal accounts and quarterly business reviews.

You will own open board management, coach on operating discipline, and ensure high service levels through cross-functional collaboration with sales, technology, and customer teams. The role emphasizes leadership, accountability, and the ability to translate strategic priorities into