Strategic Legal Project Specialist

Epiq Systems, Inc.; Phoenix (AZ); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Epiq Systems, Inc. is seeking a Project Attorney in Phoenix, AZ to handle complex customer and client inquiries via multiple channels. You will follow established protocols, work with a broad internal network, and help improve claims and correspondence processes with updated scripts.

The role emphasizes accuracy, communication, and collaborative problem-solving. The position requires a JD from a US law school or foreign equivalent with an LLM, strong customer service orientation, and excellent

Qualifikationen

• J.D. from an accredited US law school or foreign law degree and LLM is required.
• Flexible and customer service focused.
• Outstanding written and verbal communication skills.

Aufgaben

• Respond to complex inquiries from customers and clients across multiple communication methods (phone, email, written).
• Adhere to standard protocols, procedures, and instructions from project management and supervisors.
• Work in a highly collaborative environment with various business partners.
• Create, monitor and update scripting and procedures for claims and correspondence teams.
• Assist the Supervisor or Project Manager in resolving issues that arise.
• Monitor case health by identifying errors and creating solutions for resolution.

Kenntnisse

Written and verbal communication

Customer service oriented

Ability to handle changing priorities

Attention to detail

Critical thinking

Ausbildung

J.D. from a US law school or foreign law degree

LL.M.

Tools

MS Office Suite

Jobbeschreibung

Epiq Systems, Inc. is seeking a Project Attorney in Phoenix, AZ to handle complex customer and client inquiries via multiple channels. You will follow established protocols, work with a broad internal network, and help improve claims and correspondence processes with updated scripts.

The role emphasizes accuracy, communication, and collaborative problem-solving. The position requires a JD from a US law school or foreign equivalent with an LLM, strong customer service orientation, and excellent