Legal Project Specialist: Complex Inquiries & Impact

1300 Epiq Class Action & Claims Solutions, Inc.; Arizona; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Project Attorneys respond to complex inquiries from customers and clients across phone, email, and written correspondence, serving as an escalation point for issues not resolved by standard processes.

Working at Epiq, you’ll join a values-driven team that emphasizes integrity, collaboration, and continuous learning while delivering precise solutions to today’s legal challenges. Strong communication, prioritization, and technical skills are essential to succeed in this role.

Qualifications

• JD from an accredited US law school or foreign law degree and LLM.
• Flexible and customer service focused.
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs.
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail.
• Experience with MS Office Suite, specifically Word, Excel, Access and Outlook.

Responsibilities

• Respond to complex inquiries from customers and clients via phone, email, or written correspondence.
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
• Work effectively in a highly collaborative environment with a variety of business partners.
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
• Assist the Supervisor or Project Manager in resolving any issues that might arise.
• Monitor the overall health of the case by identifying any errors and creating solutions for resolution.

Skills

Customer service

Communication

Prioritization

Technical orientation

MS Office

Attention to detail

Education

Juris Doctor (JD)

LLM

Tools

MS Office Suite

Word

Excel

Access

Outlook

Job description

Project Attorneys respond to complex inquiries from customers and clients across phone, email, and written correspondence, serving as an escalation point for issues not resolved by standard processes.

Working at Epiq, you’ll join a values-driven team that emphasizes integrity, collaboration, and continuous learning while delivering precise solutions to today’s legal challenges. Strong communication, prioritization, and technical skills are essential to succeed in this role.