Client Services Project Manager - Financial Services

1100 Epiq eDiscovery Solutions, Inc.; Kansas; On-site; USD 65,000 - 90,000; Full time

Job summary

1100 Epiq eDiscovery Solutions, Inc. is seeking a Project Manager of Client Services to lead client relationships and coordinate delivery across multiple eDiscovery projects.

You will act as the primary liaison with clients and drive satisfaction through clear, proactive communication and high-quality service delivery. The role requires experience in project management within law firms, corporate legal departments, or eDiscovery service providers, with strong leadership and organization to

Qualifications

• 2+ years in project management within legal/law or eDiscovery.
• Strong client-facing communication and leadership skills.
• Experience coordinating multiple projects with internal teams.

Responsibilities

• Owns the service delivery relationship with key clients.
• Drives client satisfaction through proactive coordination of deliverables.
• Tracks project forecasts, schedules, and milestones.
• Escalates issues and maintains up-to-date project records.

Skills

Project management

Client relationships

Leadership

eDiscovery knowledge

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Summary

The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director.
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners.
• Consistently delivers proactive communication with clients and, when client issues arise, addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director.
• Ensures that an up-to-date record is maintained with regard to the status of all projects being worked on.
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
• Instills confidence with the client and serves as a primary public face of Epiq’s high‑quality service delivery offering.

Required Qualifications & Characteristics

A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers. Demonstrated success in the management of multiple simultaneous projects. Oral and written communication skills which provide a strong and confident leadership presence. Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements. A solid understanding of database design and management, data processing activities and legal document review requirements. Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Salary

Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location.

Epiq Leadership Compass

Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long‑term relationships Remove collaboration barriers Celebrate cross‑team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy‑in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. Improve workflows for team efficiency Use clear documentation and expectations Resolve issues quickly using data and feedback.

EEO/DEI Statement

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

About Epiq

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject‑matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.