Project Specialist

Epiq Company; Phoenix (AZ); Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Remote work from home

Job summary

Epiq is hiring a Project Specialist to respond to complex inquiries from customers and clients across multiple channels. The role emphasizes adherence to established protocols and collaboration with cross‑functional partners to drive project outcomes.

Ideal candidates have a JD or equivalent law degree with an LLM, exceptional written and verbal communication, and the ability to manage changing priorities in a fast‑paced environment. Remote work is available from anywhere in the U.S.

Qualifications

• JD or equivalent law degree plus LLM is required.
• Customer service mindset and flexibility are essential.
• Strong written and verbal communication are required.

Responsibilities

• Respond to complex inquiries from customers and clients via multiple channels.
• Adhere to protocols and implement feedback from managers and supervisors.
• Collaborate with business partners to meet project goals and timelines.
• Create, monitor, and update scripts and procedures for claims teams.
• Assist supervisors in resolving issues and monitor case health.

Skills

Customer service oriented

Written and verbal communication

Prioritization

Technical orientation

Education

JD from accredited US law school or foreign law degree and LLM

Tools

MS Office Suite (Word, Excel, Access, Outlook)

Job description

## Project SpecialistApply: Remote: Work from Home Full-Time: USA-Phoenix-AZ-3255 East Elwood St, Suite 110: Full time: Posted Today: R0035252At **Epiq**, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions, **relentless service** sets the bar, and we **thrive on big challenges** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, **you’ll do the most meaningful work of your career** and see your impact at scale.**Job Description:**# Job Summary:Project Attorneys respond to complex inquiries from customers and client across a variety of communication methods. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.**Essential Job Responsibilities*** Respond to complex inquiries from customers and clients across a variety of communication methods: phone, email, written correspondence* Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required* Work effectively in a highly collaborative environment with a variety of business partners* Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project* Assist the Supervisor or Project Manager in resolving any issues that might arise* Monitor the overall health of the case by identifying any errors and creating solutions for resolution**Qualifications & Certifications*** JD from an accredited US law school or foreign law degree and LLM* Flexible and customer service focused* Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.* Ability to handle changing or competing priorities to support business needs* Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.* Experience with MS Office Suite, specifically Word, Excel, Access and OutlookYour specific salary will be determined based on several factors:* **Location-based market rate** for the role* **Your abilities** in relation to the job specification* **Performance** during screening and interview* **Pay parity** with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click here to learn about Epiq's Benefits.**Epiq Leadership Compass****Fosters Relationships & Collaboration**Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.* Build trust-based partnerships* Nurture long-term relationships* Remove collaboration barriers* Celebrate cross-team success**Engages & Influences**Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.* Use storytelling to build buy-in* Align communication with organizational goals* Guild alignment through strong engagement**Maximizes Performance**Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.* Use data to identify improvement opportunities* Make informed decisions* Align team goals with boarder strategy* Empower teams to manage their own goals* Translate vision into clear priorities* Prepare for disruptions with strong change management**Achieves Operational Success**Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.* Improve workflows for team efficiency* Use clear documentation and expectations* Resolve issues quickly using data and feedback**It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.**