Project Specialist

Epiq Systems, Inc.; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Epiq Systems, Inc. is seeking a Project Attorney in Phoenix, AZ to handle complex customer and client inquiries via multiple channels. You will follow established protocols, work with a broad internal network, and help improve claims and correspondence processes with updated scripts.

The role emphasizes accuracy, communication, and collaborative problem-solving. The position requires a JD from a US law school or foreign equivalent with an LLM, strong customer service orientation, and excellent

Qualifications

• J.D. from an accredited US law school or foreign law degree and LLM is required.
• Flexible and customer service focused.
• Outstanding written and verbal communication skills.

Responsibilities

• Respond to complex inquiries from customers and clients across multiple communication methods (phone, email, written).
• Adhere to standard protocols, procedures, and instructions from project management and supervisors.
• Work in a highly collaborative environment with various business partners.
• Create, monitor and update scripting and procedures for claims and correspondence teams.
• Assist the Supervisor or Project Manager in resolving issues that arise.
• Monitor case health by identifying errors and creating solutions for resolution.

Skills

Written and verbal communication

Customer service oriented

Ability to handle changing priorities

Attention to detail

Critical thinking

Education

J.D. from a US law school or foreign law degree

LL.M.

Tools

MS Office Suite

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Job Summary:Project Attorneys respond to complex inquiries from customers and client across a variety of communication methods. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.Essential Job ResponsibilitiesRespond to complex inquiries from customers and clients across a variety of communication methods: phone, email, written correspondenceAdhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as requiredWork effectively in a highly collaborative environment with a variety of business partnersCreate, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the projectAssist the Supervisor or Project Manager in resolving any issues that might ariseMonitor the overall health of the case by identifying any errors and creating solutions for resolutionQualifications & CertificationsJD from an accredited US law school or foreign law degree and LLMFlexible and customer service focusedOutstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.Ability to handle changing or competing priorities to support business needsStrong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.Experience with MS Office Suite, specifically Word, Excel, Access and OutlookYour specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Epiq Leadership CompassFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.