Remote Project Specialist - Legal Ops & Client Support

Epiq Company; Phoenix (AZ); Remote; USD 52.000 - 75.000; Vollzeit

Benefits dieser Stelle

Remote work from home

Zusammenfassung

Epiq is hiring a Project Specialist to respond to complex inquiries from customers and clients across multiple channels. The role emphasizes adherence to established protocols and collaboration with cross‑functional partners to drive project outcomes.

Ideal candidates have a JD or equivalent law degree with an LLM, exceptional written and verbal communication, and the ability to manage changing priorities in a fast‑paced environment. Remote work is available from anywhere in the U.S.

Qualifikationen

• JD or equivalent law degree plus LLM is required.
• Customer service mindset and flexibility are essential.
• Strong written and verbal communication are required.

Aufgaben

• Respond to complex inquiries from customers and clients via multiple channels.
• Adhere to protocols and implement feedback from managers and supervisors.
• Collaborate with business partners to meet project goals and timelines.
• Create, monitor, and update scripts and procedures for claims teams.
• Assist supervisors in resolving issues and monitor case health.

Kenntnisse

Customer service oriented

Written and verbal communication

Prioritization

Technical orientation

Ausbildung

JD from accredited US law school or foreign law degree and LLM

Tools

MS Office Suite (Word, Excel, Access, Outlook)

Jobbeschreibung

Epiq is hiring a Project Specialist to respond to complex inquiries from customers and clients across multiple channels. The role emphasizes adherence to established protocols and collaboration with cross‑functional partners to drive project outcomes.

Ideal candidates have a JD or equivalent law degree with an LLM, exceptional written and verbal communication, and the ability to manage changing priorities in a fast‑paced environment. Remote work is available from anywhere in the U.S.