Strategic Leader — Student Financial Services

Embry-Riddle; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry‑Riddle University seeks an Assistant Director of Student Financial Services to lead the SFS staff, oversee billing, education benefits, training, and compliance, and drive continuous improvement in operations. The role requires strong leadership, analytical abilities, and the ability to manage multiple priorities in a fast-paced environment.

The successful candidate will guide complex customer service matters, review departmental reports, and collaborate with campus partners and external

Qualifications

• Leadership of SFS staff and operations.
• Strong analytical skills and data-driven decision making.

Responsibilities

• Provide leadership and oversight for Student Financial Services staff and functions.
• Lead process improvements and ensure compliance with policies and regulations.
• Collaborate with internal departments and campus partners to ensure high service levels.

Skills

Leadership

Analytical thinking

Problem solving

Communication

Staff development

Customer service

Policy execution

Education

Bachelor's degree in Business/Management/Finance or related field

Tools

Microsoft Excel

Job description

Embry‑Riddle University seeks an Assistant Director of Student Financial Services to lead the SFS staff, oversee billing, education benefits, training, and compliance, and drive continuous improvement in operations. The role requires strong leadership, analytical abilities, and the ability to manage multiple priorities in a fast-paced environment.

The successful candidate will guide complex customer service matters, review departmental reports, and collaborate with campus partners and external