Assistant Director of Student Financial Services

Embry-Riddle Aeronautical University; Daytona Beach (FL); Vor Ort; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Zusammenfassung

Embry-Riddle Aeronautical University seeks an Assistant Director of Student Financial Services to lead staff and operations across student accounts, billing, and education benefits. You will drive policy consistency, manage complex issues, and champion process improvements to deliver excellent customer service in a fast-paced environment.

You will collaborate with campus partners, students, families, and external entities to ensure compliance with regulations and university policies while

Qualifikationen

• Bachelor's degree in Business, Management, Accounting, Finance, or related field or equivalent.
• 3–5 years of professional experience, preferably in accounting or finance.
• Strong analytical, problem-solving, critical-thinking, and decision-making skills.
• Experience managing multiple priorities, projects, and deadlines with accuracy.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service orientation with complex issue resolution abilities.
• Demonstrated ability to lead, train, develop, and support staff.
• Ability to work with diverse internal and external constituents.
• Ability to work independently with sound judgment and limited supervision.
• Maintain confidentiality and handle sensitive information.
• Proficiency with Microsoft Office, esp. Excel.
• Strong organizational skills to coordinate multiple responsibilities.
• Ability to adapt to new ideas, processes, tech, and change.
• Experience managing employee relations and departmental projects.

Aufgaben

• Provide leadership and oversight for SFS staff and functions including student accounts, billing, education benefits, training, compliance, and customer service.
• Lead and develop staff; guide complex student account matters; ensure policy consistency across SFS operations.
• Analyze departmental reports and transactions; escalate complex issues and recommend corrective actions.
• Drive process improvement, operational effectiveness, and customer service initiatives.
• Analyze performance data, identify trends, prepare reports, and support audits and compliance activities.
• Collaborate with internal departments, campus partners, students, families, and external organizations to promote best practices and service quality.

Kenntnisse

Analytical ability

Problem solving

Communication

Customer service

Staff leadership

Interpersonal skills

Attention to detail

Discretion/confidentiality

Organization

Adaptability

Team collaboration

Ausbildung

Bachelor's degree in Business, Management, Accounting, Finance, or related field

Tools

Microsoft Excel

Campus Solutions

TouchNet

Jobbeschreibung

The Opportunity

The Assistant Director of Student Financial Services provides leadership and operational oversight for Student Financial Services (SFS) staff and functions, including student accounts, billing, education benefits, training, compliance, and customer service. This role serves as a key leader within SFS, supporting the accuracy, consistency, and continuous improvement of departmental operations while ensuring compliance with university policies, federal and state regulations, and established business practices.

The Assistant Director will lead and develop staff, provide guidance on complex student account and customer service matters, review and analyze departmental reports and transactions, and ensure the consistent application of policies and procedures across SFS operations. The position serves as an escalation point for complex account issues and independently researches discrepancies, determines appropriate resolutions, and recommends corrective actions.

This position will also lead departmental initiatives focused on process improvement, operational effectiveness, and customer service. The Assistant Director analyzes performance data, identifies trends and areas of concern, prepares reports and recommendations for leadership, and supports audits and compliance activities.

The successful candidate will collaborate with internal departments, campus partners, students, families, and external organizations to promote consistent practices and a high level of service. This role requires strong leadership, analytical, communication, problem-solving, and decision-making skills, as well as the ability to manage multiple priorities in a fast-paced environment.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You’ll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Qualifications

• Bachelor's degree in Business, Management, Accounting, Finance, or a related field, or equivalent combination of education and experience.
• Three to five years of related professional experience, preferably in accounting or finance.
• Strong analytical, problem-solving, critical-thinking, and decision-making skills.
• Experience managing multiple priorities, projects, and deadlines while maintaining accuracy and attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service orientation and the ability to effectively resolve complex customer issues.
• Demonstrated ability to lead, train, develop, and support staff.
• Ability to establish and maintain effective working relationships with diverse internal and external constituents.
• Ability to work independently, exercise sound judgment, and make informed decisions with limited supervision.
• Ability to maintain a high level of confidentiality and appropriately handle sensitive information.
• Proficiency with Microsoft Office Suite, particularly Microsoft Excel.
• Strong organizational skills and the ability to coordinate multiple responsibilities simultaneously.
• Ability to adapt to new ideas, processes, technologies, and organizational change.
• Demonstrated ability to manage employee relations, work priorities, and departmental projects.

Preferred Qualifications:

• Prior leadership experience in student financial services, student accounts, billing, accounts receivable, or collections.
• Experience working in a higher education environment.
• Experience with Campus Solutions and TouchNet.
• Experience with student account reconciliation, billing, payment plans, refunds, collections, write-offs, or account adjustments.
• Knowledge of federal and state regulations applicable to student financial services.
• Experience with education benefits or Veterans Affairs-related account processes.
• Experience developing and implementing business process improvements.
• Experience preparing operational reports, analyzing data, conducting audits, and identifying process efficiencies.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.