Integrated Student Services Counselor: Student Success

Embry-Riddle; United States; On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Paid leave

9+ paid holidays

Tuition coverage

Retirement contributions

Personal leave

Job summary

Embry-Riddle Aeronautical University seeks an Integrated Student Services Counselor to deliver end-to-end student support across in person, phone, email, and online channels. You will advise on academic progress, financial aid, registration, and other complex student matters, collaborating across departments to ensure a seamless student experience from enrollment to graduation.

The role emphasizes service excellence, strong interpersonal skills, and the ability to navigate sensitive situations

Qualifications

• Strong analytical skills with working knowledge of student information systems.
• Excellent verbal and written communication skills with students, faculty, staff, and leadership.
• Commitment to providing exceptional customer service to students and other internal and external stakeholders.

Responsibilities

• Provide end-to-end service to students across multiple channels (in person, phone, email, online).
• Guide students on academic progress, degree completion, financial aid, student accounts, registration, and enrollment.
• Collaborate with university departments to connect students with appropriate services.

Skills

Strong analytical skills

Excellent verbal and written沟通

Education

Bachelor's degree

Experience may substitute for a degree

Tools

Excel

PowerPoint

Word

Outlook

Job description

Embry-Riddle Aeronautical University seeks an Integrated Student Services Counselor to deliver end-to-end student support across in person, phone, email, and online channels. You will advise on academic progress, financial aid, registration, and other complex student matters, collaborating across departments to ensure a seamless student experience from enrollment to graduation.

The role emphasizes service excellence, strong interpersonal skills, and the ability to navigate sensitive situations