Senior Director, Enterprise Client Success

Datavant; Atlanta (GA); On-site; USD 180,000 - 225,000; Full time

Job summary

Datavant is hiring a Senior Director, Client Success to lead client experience strategy and team performance across the full account portfolio. You will own strategic direction, financial performance, and long-term retention of client relationships, while building scalable talent, governance, and processes across the organization.

You will partner with executive stakeholders to translate market insight into proactive strategy and serve as a strategic connector across Sales, Product, Operations,

Qualifications

• 10+ years of progressive experience in client success, account management, or strategic consulting within healthcare, health insurance, or healthcare data/technology, including 5+ years of people leadership managing managers or multi-level teams.
• Deep subject-matter expertise in Risk Adjustment and Retrieval processes, SLA frameworks, and the Payer/Provider/Vendor ecosystem; working knowledge of HIPAA and healthcare data privacy requirements.
• Demonstrated success managing executive-level (up to C-suite) relationships within large, complex enterprise accounts.
• Proven track record owning revenue, retention, and growth targets for a multi-million-dollar portfolio.

Responsibilities

• Guide strategy across accounts within your scope aligning client roadmaps to Datavant corporate and Business Unit priorities.
• Anticipate market shifts, regulatory changes, and competitive pressures, translating insight into proactive, scalable strategies.
• Guide the team in prioritizing high-impact initiatives, balancing financial performance, operational feasibility, and long-term client value.
• Identify and act as a change agent for business process improvements — leveraging process engineering, AI, Business Intelligence, and Third-Party Organization (TPO) partnerships to drive transformation.

Skills

Client success leadership

Executive relationships

Revenue management

Data analytics

Excel

Power BI

SQL

Strategic communication

Healthcare knowledge

Change management

Education

BA/BS degree or equivalent

Tools

Excel

Power BI

SQL

Job description

Datavant is hiring a Senior Director, Client Success to lead client experience strategy and team performance across the full account portfolio. You will own strategic direction, financial performance, and long-term retention of client relationships, while building scalable talent, governance, and processes across the organization.

You will partner with executive stakeholders to translate market insight into proactive strategy and serve as a strategic connector across Sales, Product, Operations,