Strategic Leader, Enterprise Scheduling & Pre-Service

UF Health; Gainesville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

UF Health seeks a Director of Scheduling & Pre-Service to lead enterprise-wide centralized scheduling and pre-arrival readiness for hospital and ambulatory services. This role drives an integrated operating model, collaborates with clinical operations, revenue cycle, and IT, and champions digital self-service scheduling and automation.

The position emphasizes executive communication, governance, and continuous improvement to enhance patient access, reduce cancellations, and improve downstream

Qualifications

• Bachelor’s degree preferred.
• Minimum of 3 years of revenue cycle leadership experience.
• Executive-level communication skills (written, verbal, presentations).
• Demonstrated enterprise governance leadership across hospital/ambulatory access and revenue cycle operations.
• Experience with automation, digital self-service scheduling, and analytics tools.

Responsibilities

• Lead centralized scheduling and pre-arrival readiness across hospital and ambulatory services.
• Define and execute the scheduling and pre-service operating model for consistent access and reduced disruptions.
• Partner with clinical operations, revenue cycle, strategy, and technology teams to streamline workflows.
• Drive digital self-service scheduling, automation, and handoffs to improve clean-claim performance.
• Measure performance improvements and optimize patient access and throughput.

Skills

Executive communication

Leadership

Analytical skills

Organizational skills

Education

Bachelor’s degree

Tools

EHR Scheduling

Pre-registration systems

CRM platforms

Work queue tools

Analytics & reporting

Job description

UF Health seeks a Director of Scheduling & Pre-Service to lead enterprise-wide centralized scheduling and pre-arrival readiness for hospital and ambulatory services. This role drives an integrated operating model, collaborates with clinical operations, revenue cycle, and IT, and champions digital self-service scheduling and automation.

The position emphasizes executive communication, governance, and continuous improvement to enhance patient access, reduce cancellations, and improve downstream