Director, Enterprise Schedule & Pre-Service

Socket.dev; Gainesville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Socket.dev is seeking a Director of Scheduling & Pre-Service to lead enterprise scheduling, pre-registration readiness, and access optimization for hospital and ambulatory services. This role shapes the operating model to reduce cancellations and ensure clean-claim performance across departments.

The successful candidate will partner with clinical operations, revenue cycle, and IT to drive automation, digital self-service, and standardized handoffs while delivering measurable improvements in

Qualifications

• Executive-level communication and stakeholder engagement.
• Demonstrated leadership in enterprise governance across hospital and ambulatory patient access models.
• Strong technology fluency with EHR scheduling, pre-registration, workflow tools, and CRM/analytics.
• Experience implementing automation and digital communication strategies.
• Proven ability to achieve performance improvements and operational efficiencies.

Responsibilities

• Provide enterprise-wide leadership over centralized scheduling and pre-arrival readiness.
• Define and execute scheduling and pre-service operating model to standardize access.
• Collaborate with clinical operations, utilization management, revenue cycle, and IT to streamline workflows.
• Lead digital self-service and automation initiatives to improve patient access.
• Measure and improve patient access performance and reduce cancellations and rework.

Skills

Revenue cycle leadership

Education

Bachelor’s degree

Job description

Overview

The Director of Scheduling & Pre-Service provides enterprise-wide leadership over centralized scheduling and pre-arrival readiness for hospital and ambulatory services, including appointment accuracy, pre-registration completeness and proactive patient outreach prior to date of service. This leader is accountable for defining and executing the scheduling and pre-service operating model to deliver a consistent access experience and reduce downstream disruption, cancellations, and avoidable rework. The Director partners with clinical operations, utilization management, revenue cycle leaders, strategic business partners, and technology teams to streamline workflows, enable digital self-service and automation and strengthen handoffs that support clean-claim performance, compliance and enterprise standardization.

Qualifications

Education: Bachelor’s degree preferred.

Experience: Minimum of 3 years of revenue cycle leadership experience.

License/Certification/Registration: Not required.

Executive-level communication skills, including:

• Written communication
• Verbal communication
• Presentation and facilitation skills
• Executive stakeholder engagement

Demonstrated leadership in enterprise governance across:

• Hospital patient access models
• Ambulatory patient access models
• Revenue cycle operations

Visionary leadership mindset with the ability to:

• Develop long-term strategic plans
• Anticipate future operational and organizational needs
• Inspire and engage teams around a shared vision

Strong technology fluency with experience using:

• Electronic Health Record (EHR) scheduling modules
• Pre-registration systems
• Work queue management tools
• Digital self-service scheduling platforms
• CRM and patient outreach platforms
• Analytics and reporting solutions

Experience implementing:

• Automation technologies
• Digital communication strategies
• Workflow optimization initiatives

Proven ability to achieve and measure:

• Performance improvements
• Operational efficiencies
• Patient access enhancements
• Technology adoption outcomes

Strong analytical, organizational, and leadership capabilities with a focus on continuous improvement and operational excellence.