Director, Enterprise Schedule & Pre-Service

UF Health; Gainesville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

UF Health seeks a Director of Scheduling & Pre-Service to lead enterprise-wide centralized scheduling and pre-arrival readiness for hospital and ambulatory services. This role drives an integrated operating model, collaborates with clinical operations, revenue cycle, and IT, and champions digital self-service scheduling and automation.

The position emphasizes executive communication, governance, and continuous improvement to enhance patient access, reduce cancellations, and improve downstream

Qualifications

• Bachelor’s degree preferred.
• Minimum of 3 years of revenue cycle leadership experience.
• Executive-level communication skills (written, verbal, presentations).
• Demonstrated enterprise governance leadership across hospital/ambulatory access and revenue cycle operations.
• Experience with automation, digital self-service scheduling, and analytics tools.

Responsibilities

• Lead centralized scheduling and pre-arrival readiness across hospital and ambulatory services.
• Define and execute the scheduling and pre-service operating model for consistent access and reduced disruptions.
• Partner with clinical operations, revenue cycle, strategy, and technology teams to streamline workflows.
• Drive digital self-service scheduling, automation, and handoffs to improve clean-claim performance.
• Measure performance improvements and optimize patient access and throughput.

Skills

Executive communication

Leadership

Analytical skills

Organizational skills

Education

Bachelor’s degree

Tools

EHR Scheduling

Pre-registration systems

CRM platforms

Work queue tools

Analytics & reporting

Job description

Overview

The Director of Scheduling & Pre-Service provides enterprise-wide leadership over centralized scheduling and pre-arrival readiness for hospital and ambulatory services, including appointment accuracy, pre-registration completeness and proactive patient outreach prior to date of service. This leader is accountable for defining and executing the scheduling and pre-service operating model to deliver a consistent access experience and reduce downstream disruption, cancellations, and avoidable rework. The Director partners with clinical operations, utilization management, revenue cycle leaders, strategic business partners, and technology teams to streamline workflows, enable digital self-service and automation and strengthen handoffs that support clean-claim performance, compliance and enterprise standardization.

Qualifications

Education: Bachelor’s degree preferred.

Experience: Minimum of 3 years of revenue cycle leadership experience.

License/Certification/Registration: Not required.

Executive-level communication skills, including:

• Written communication
• Verbal communication
• Presentation and facilitation skills
• Executive stakeholder engagement

Demonstrated leadership in enterprise governance across:

• Hospital patient access models
• Ambulatory patient access models
• Revenue cycle operations

Visionary leadership mindset with the ability to:

• Develop long-term strategic plans
• Anticipate future operational and organizational needs
• Inspire and engage teams around a shared vision

Strong technology fluency with experience using:

• Electronic Health Record (EHR) scheduling modules
• Pre-registration systems
• Work queue management tools
• Digital self-service scheduling platforms
• CRM and patient outreach platforms
• Analytics and reporting solutions

Experience implementing:

• Automation technologies
• Digital communication strategies
• Workflow optimization initiatives

Proven ability to achieve and measure:

• Performance improvements
• Operational efficiencies
• Patient access enhancements
• Technology adoption outcomes

Strong analytical, organizational, and leadership capabilities with a focus on continuous improvement and operational excellence.