Strategic Lead, Internal Business Applications

Trinet; Forest Park (GA); On-site; USD 101,000 - 189,000; Full time

Job summary

TriNet, a leading provider of HR solutions, is seeking a Staff Business Application Owner to manage internal business applications from concept to launch. You will work with engineering, design, and UX/UI to deliver scalable solutions that align with business goals and roadmaps.

The role focuses on driving market-informed decisions, leading cross-functional teams, and delivering high-value applications for internal colleagues.

Qualifications

• 8+ years in a dynamic business applications management role.
• Experience with AI-powered process automation.
• Strong agile development and BPM principles.
• Proven ability to influence colleagues at all levels.

Responsibilities

• Define product strategy, roadmap, and governance for Salesforce Service Cloud.
• Prioritize initiatives with business and technology stakeholders.
• Lead optimization of customer service processes and AI-driven automation.
• Oversee platform performance, data quality, security, and compliance.
• Measure outcomes with KPIs and manage releases.

Skills

AI automation

Agile methods

Cross-functional leadership

Stakeholder influence

Data-driven decisions

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Agentforce

Job description

TriNet, a leading provider of HR solutions, is seeking a Staff Business Application Owner to manage internal business applications from concept to launch. You will work with engineering, design, and UX/UI to deliver scalable solutions that align with business goals and roadmaps.

The role focuses on driving market-informed decisions, leading cross-functional teams, and delivering high-value applications for internal colleagues.