Strategic Lead, High-Volume Catering & Guest Experience

Compass Group USA; Mountain View (CA); Presencial; USD 190.000 - 230.000; Jornada completa

Descripción de la vacante

Compass Group USA in Mountain View is seeking a Director of Centralized Catering Operations to lead last-mile logistics, staging, and dispatch, with a focus on hospitality, discipline, and resource optimization. This role partners with Executive Chef teams to maintain schedules and drive operational rigor across handoffs without kitchen oversight.

The candidate balances floor presence with 30,000-foot planning, champions data-driven decisions, and steers AI-enabled scheduling and tech platforms

Formación

• 8–10+ years of progressive operations management in high-volume logistics or centralized catering.
• Proven ability to implement SOPs and manage complex scheduling and variability.
• Hands-on floor presence with 30,000-foot strategic vision and redesign expertise.
• Strong analytics, KPI development, labor modeling, and dashboards.
• Tech‑progressive with AI tools and predictive analytics in operational use.
• Leadership with hospitality focus, developing staff toward guest-centered service.
• Willingness to challenge legacy practices and drive continuous improvement.
• Bachelor’s degree and ServSafe certification or ability to obtain.

Responsabilidades

• Drive end-to-end operational rigor for last-mile logistics, packing, staging, and dispatch with SOPs.
• Balance hands-on floor work with high-level workflow redesign to absorb volume surges.
• Analyze ordering trends and lead times to design agile production schedules.
• Question legacy methods and instill root-cause problem solving across shifts.
• Partner with transportation, fleet logistics, and on-site catering teams for seamless dispatch.
• Establish, monitor, and optimize KPIs including labor, capacity, throughput, and yield.
• Align resources with sales, culinary leads, and event planners before peak periods.
• Lead adoption of catering platforms (Momentus, GEMS), digital inventories, and automation.
• Apply AI/predictive analytics for demand forecasting, scheduling, waste tracking, and workflows.
• Foster hospitality across the team, ensuring warmth in every delivery and touchpoint.

Conocimientos

High-volume logistics

Last-mile dispatch

Operations leadership

Hospitality mindset

Data analytics

AI tools

Educación

Bachelor’s degree in Hospitality Management or related field

ServSafe Manager Certification

Herramientas

Momentus

GEMS

Descripción del empleo

Compass Group USA in Mountain View is seeking a Director of Centralized Catering Operations to lead last-mile logistics, staging, and dispatch, with a focus on hospitality, discipline, and resource optimization. This role partners with Executive Chef teams to maintain schedules and drive operational rigor across handoffs without kitchen oversight.

The candidate balances floor presence with 30,000-foot planning, champions data-driven decisions, and steers AI-enabled scheduling and tech platforms