Senior Director, Centralized Catering Operations

Bon Appétit Management Company; Mountain View (CA); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associated Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Bon Appetit Management Company is seeking a Director of Centralized Catering Operations to lead the essential senior team overseeing regional centralized catering operations. The role emphasizes last-mile logistics, scheduling, and resource optimization in collaboration with the Executive Chef team to maintain production schedules and drive organizational discipline.

You will master scheduling, volume variability, and cross-functional partnerships to ensure efficient, high-quality catering

Qualifications

• Minimum 8-10+ years of progressive operations management experience leading high-volume last-mile logistics, centralized catering staging/dispatch, or multi-unit hospitality logistics.
• Proven track record of instilling operational rigor, SOPs, and managing complex schedule and volume variability.
• Dual-altitude capability: hands-on floor presence plus 30,000-foot strategic vision and workflow redesign expertise.
• Strong analytical and metrics orientation with KPIs, labor models, capacity planning benchmarks, and performance dashboards.
• Tech-progressive acumen with experience leveraging digital platforms and AI tools in operations.
• Exceptional leadership with a hospitality focus, developing both leadership and frontline staff.
• Fearless continuous improvement mindset: challenging status quo constructively.
• Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, Operations Engineering, or equivalent practical leadership experience.
• ServSafe Manager Certification (or ability to obtain upon hire).

Responsibilities

• Drive end-to-end operational rigor across last-mile logistics, packing, staging, and dispatch operations; establish SOPs with the Executive Chef team.
• Balance hands-on floor troubleshooting with high-level analysis of systemic workflows and structural change.
• Master schedule and volume variability by designing agile production schedules based on regional trends.
• Question legacy methods and foster root-cause problem solving across shifts.
• Partner with transportation, fleet logistics, and catering teams for seamless dispatch and precise delivery windows.

Skills

Operational leadership

Process improvement

Strategic planning

Analytical mindset

People leadership

Education

Bachelor's degree in Hospitality Management / Culinary Arts / Business Administration / Operations Engineering

Job description

Bon Appetit Management Company is seeking a Director of Centralized Catering Operations to lead the essential senior team overseeing regional centralized catering operations. The role emphasizes last-mile logistics, scheduling, and resource optimization in collaboration with the Executive Chef team to maintain production schedules and drive organizational discipline.

You will master scheduling, volume variability, and cross-functional partnerships to ensure efficient, high-quality catering