Strategic Lead, Expert Network Ops – Multi-BL

Intuit, Inc.; San Diego (CA); Hybrid; USD 138,000 - 186,000; Full time

Job summary

Intuit, Inc. in San Diego is seeking a Business Line Strategy Leader to synthesize multi-segment priorities and align COE standards with how experts deliver tax services across TurboTax, ProTax Group, and CreditKarma.

You will translate strategic priorities into executable guidelines for cross-domain teams, build trusted partnerships with Group Managers, and drive data-driven improvements in customer and expert experiences.

Qualifications

• 5–7 years of experience in customer experience strategy, service delivery operations, program management, or related fields; direct experience in tax, financial services, or multi-segment consumer services strongly preferred.
• Demonstrated experience working across multiple business lines or customer segments simultaneously — synthesizing divergent needs into coherent, executable strategy.
• Familiarity with expert or advisor workforce models, delivery model design, or multi-BL coordination a strong plus.

Responsibilities

• Cross-Domain Business Line Strategy — define COE strategy across TurboTax lines and ensure consistency.
• Business Line Coordination & Partnership — serve as COE contact for Group Managers and translate perspectives into actionable direction.
• Translate Strategy to Expert Standards — define how experts deliver for customers within Service Delivery.
• Drive Action Through Storytelling — connect COE strategy to outcomes; use data for recommendations.
• Champion Emerging & High-Complexity Business Lines — lead COE strategy for Retail/Local and others; account for regulatory differences.
• Monitor BL Performance & Adapt Strategy — use signals to refine strategy and surface risks.

Skills

Cross-domain strategy

Multi-BL coordination

Stakeholder influence

Job description

Intuit, Inc. in San Diego is seeking a Business Line Strategy Leader to synthesize multi-segment priorities and align COE standards with how experts deliver tax services across TurboTax, ProTax Group, and CreditKarma.

You will translate strategic priorities into executable guidelines for cross-domain teams, build trusted partnerships with Group Managers, and drive data-driven improvements in customer and expert experiences.