Strategic Law Firm Success Manager

RELX Inc. Company; Georgia; Hybrid; USD 49,000 - 82,000; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

LexisNexis Legal & Professional seeks a Large Law Customer Success Manager to drive adoption, value, and growth for major law firm customers. You will guide firms in integrating drafting, research, analytics, and AI-powered workflows into daily practice.

Residing in Atlanta, GA, Miami, FL, Washington, DC or nearby suburbs, you will build trusted relationships with stakeholders, plan success initiatives, and collaborate with cross-functional teams to ensure measurable outcomes and renewal

Qualifications

• JD required and active bar membership preferred.
• Experience working with large law firms or legal tech environments.
• Experience in customer success, account management, consulting, or enterprise software adoption.

Responsibilities

• Manage a portfolio of large law firm accounts to drive adoption, value, retention, and usage growth.
• Build trusted advisor relationships and develop tailored success plans with firm priorities.
• Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily practice.

Skills

CRM analytics

AI-powered tools

Stakeholder management

Travel readiness

Education

Juris Doctor degree

Tools

Salesforce

Gong

Seismic

Tableau

Job description

LexisNexis Legal & Professional seeks a Large Law Customer Success Manager to drive adoption, value, and growth for major law firm customers. You will guide firms in integrating drafting, research, analytics, and AI-powered workflows into daily practice.

Residing in Atlanta, GA, Miami, FL, Washington, DC or nearby suburbs, you will build trusted relationships with stakeholders, plan success initiatives, and collaborate with cross-functional teams to ensure measurable outcomes and renewal