Strategic Legal Tech Success Manager

LexisNexis Legal & Professional group; Washington (District of Columbia); On-site; USD 49,000 - 82,000; Full time

Job summary

LexisNexis Legal & Professional in the U.S. is seeking a Large Law Customer Success Manager to help top firms adopt drafting, research, analytics, and AI-powered workflows that drive measurable business outcomes.

This role requires strategic, consultative thinking, deep understanding of law firm workflows, and the ability to lead adoption initiatives across complex environments. Travel quarterly is expected and success is measured by retention and value delivered.

Qualifications

• Juris Doctor degree; State Bar membership preferred.
• Experience with law firms, legal professionals, or legal tech environments.
• Background in customer success, account management, consulting, or solution adoption.
• Understanding of large law firm workflows and AI trends in legal tech.
• Ability to build relationships and lead strategic, value-focused conversations.
• Experience supporting change management and driving adoption.
• Use data, usage insights to inform account strategies.
• Familiarity with CRM and analytics tools like Salesforce, Gong, Seismic, Tableau.
• Experience with AI-powered tools.
• Willingness to travel quarterly.

Responsibilities

• Manage a portfolio of large law firm accounts, driving adoption and retention.
• Build trusted advisor relationships with key stakeholders and develop tailored success plans.
• Guide firms in embedding drafting, research, analytics, and AI-powered workflows.
• Partner with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth.
• Use health, engagement, and usage insights to identify opportunities and mitigate risks.
• Lead proactive engagement to support change management and accelerate adoption.
• Represent the voice of the customer to improve products and overall experience.

Skills

Customer success

Account management

Consulting

Enterprise software

Change management

Relationship building

Data-driven decisions

Travel readiness

Education

Juris Doctor degree

State Bar membership preferred

Tools

Salesforce

Gong

Seismic

Tableau

Job description

LexisNexis Legal & Professional in the U.S. is seeking a Large Law Customer Success Manager to help top firms adopt drafting, research, analytics, and AI-powered workflows that drive measurable business outcomes.

This role requires strategic, consultative thinking, deep understanding of law firm workflows, and the ability to lead adoption initiatives across complex environments. Travel quarterly is expected and success is measured by retention and value delivered.