Strategic Legal AI Customer Success Manager

LexisNexis

Atlanta (GA)

On-site

USD 49,000 - 82,000

Full time

6 days ago

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Job summary

LexisNexis Legal & Professional seeks a strategic Large Law Customer Success Manager to drive adoption, retention, and measurable impact. You will guide success plans, align legal workflows with AI-powered drafting and analytics, and partner with Sales, Product, and Enablement to expand platform usage.

The role requires residing in Atlanta, GA, Miami, FL, Washington, DC or nearby suburbs, with quarterly travel to support complex client environments.

Qualifications

Experience in customer success, account management, consulting, or solution adoption.
Understanding of large law firm workflows and legal technology trends, including AI.
Ability to build relationships and lead strategic, value-focused conversations.
Experience supporting change management and driving adoption in complex environments.
Proficiency with CRM, analytics, and customer success tools.
Experience working with AI-powered tools or technologies.

Responsibilities

Manage a portfolio of large law firm accounts, driving adoption and retention.
Build trusted advisor relationships and develop tailored success plans.
Guide firms in embedding drafting, research, analytics, and AI-powered workflows.
Partner cross-functionally with Sales, Product, Marketing, and Enablement.
Use health and usage insights to identify opportunities and mitigate risks.
Lead proactive engagement to support change management and adoption.
Represent customer feedback to improve products and experience.