Strategic Legal AI Customer Success Manager

RELX International; Atlanta (GA); On-site; USD 49,000 - 82,000; Full time

Job summary

LexisNexis Legal & Professional, part of RELX, seeks a Senior Large Law Customer Success Manager to drive adoption of AI-powered drafting, research, analytics, and workflows for major law firms. You will partner with stakeholders to deliver measurable value, retention, and growth across a portfolio.

This role requires residence in Atlanta, GA, Miami, FL, or Washington, DC area with quarterly travel. Competitive compensation and benefits accompany RELX’s customer-centric, responsible AI approach.

Qualifications

• Juris Doctor degree; State Bar membership preferred.
• Experience working with law firms, legal professionals, or legal technology environments.
• Background in customer success, account management, consulting, enterprise software, or solution adoption roles.
• Understanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AI.
• Ability to build strong relationships and lead strategic, value-focused customer conversations.
• Experience supporting change management and driving adoption across complex environments.
• Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention.

Responsibilities

• Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth
• Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities
• Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal work
• Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth
• Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes
• Lead proactive engagement to support change management and accelerate adoption
• Represent the voice of the customer by sharing insights to improve products and overall customer experience

Skills

Relationship building

Strategic account management

Stakeholder management

Change management

Data-driven insights

Customer conversations

Education

Juris Doctor degree

Tools

Salesforce

Gong

Seismic

Tableau

Job description

LexisNexis Legal & Professional, part of RELX, seeks a Senior Large Law Customer Success Manager to drive adoption of AI-powered drafting, research, analytics, and workflows for major law firms. You will partner with stakeholders to deliver measurable value, retention, and growth across a portfolio.

This role requires residence in Atlanta, GA, Miami, FL, or Washington, DC area with quarterly travel. Competitive compensation and benefits accompany RELX’s customer-centric, responsible AI approach.