Strategic Customer Success Manager, Legal Tech & AI

LexisNexis Risk Solutions; Northern (KY); Hybrid; USD 49,000 - 82,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a Large Law Customer Success Manager to reside in Atlanta, GA, Miami, FL, or Washington, DC. You will manage a portfolio of large law firm accounts, drive adoption, retention, and usage growth, and act as a trusted advisor on AI-powered drafting, research, analytics, and workflow solutions.

You will collaborate with Sales, Product, Marketing, and Enablement to plan renewals and growth, using insights to guide success plans and change management across

Qualifications

• Juris Doctor degree and State Bar membership preferred.
• Experience with law firms, legal professionals, or legal technology environments.
• Ability to drive adoption and lead strategic, value-focused customer conversations.

Responsibilities

• Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth.
• Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities.
• Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal work.
• Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth.
• Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes.
• Lead proactive engagement to support change management and accelerate adoption.
• Represent the voice of the customer by sharing insights to improve products and overall customer experience.

Skills

Customer success

Account management

Consulting

Enterprise software

Solution adoption

CRM tools

Analytics

Education

Juris Doctor degree

Tools

Salesforce

Gong

Seismic

Tableau

Job description

LexisNexis Legal & Professional is seeking a Large Law Customer Success Manager to reside in Atlanta, GA, Miami, FL, or Washington, DC. You will manage a portfolio of large law firm accounts, drive adoption, retention, and usage growth, and act as a trusted advisor on AI-powered drafting, research, analytics, and workflow solutions.

You will collaborate with Sales, Product, Marketing, and Enablement to plan renewals and growth, using insights to guide success plans and change management across