Strategic Large-Law Customer Success Manager

LexisNexis; New Home (MO); On-site; USD 72,000 - 119,000; Full time

Job summary

LexisNexis Legal & Professional in the United States is seeking a Large Law Customer Success Manager to drive adoption, value realization, and retention across a portfolio of major law firm clients. This strategic individual contributor role requires deep knowledge of complex legal workflows, AI-enabled drafting and analytics, and the ability to build executive relationships that translate product usage into measurable outcomes.

Based in Kansas City, MO or St.

Qualifications

• Experience in customer success, account management, or enterprise software.
• Understanding of large law firm workflows and AI in legal work.
• Ability to build relationships and drive value-based engagements.

Responsibilities

• Lead adoption and value realization for large law firm accounts.
• Develop tailored success plans and executive reviews.
• Collaborate with Sales, Product, Marketing, and Enablement.
• Monitor health and usage data to improve retention and growth.
• Advise customers on AI-powered workflow solutions.
• Share customer insights to inform product improvements.
• Manage renewal and expansion opportunities.

Skills

Customer success

Account management

Legal technology

Executive stakeholder engagement

CRM tools

Data analytics

Education

JD degree

Tools

Salesforce

Gong

Seismic

Tableau

LLM-based tools

Job description

LexisNexis Legal & Professional in the United States is seeking a Large Law Customer Success Manager to drive adoption, value realization, and retention across a portfolio of major law firm clients. This strategic individual contributor role requires deep knowledge of complex legal workflows, AI-enabled drafting and analytics, and the ability to build executive relationships that translate product usage into measurable outcomes.

Based in Kansas City, MO or St.