Strategic Knowledge Manager — Enterprise KM & Training

People, Technology & Processes; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

People, Technology & Processes is seeking a Knowledge Management Analyst in Arlington, VA, to anchor the KM program and deliver maturity assessments, metrics, knowledge capture, and governance support. The role requires an APQC KM certification and at least five years of enterprise KM experience, including training delivery and LMS familiarity.

You will facilitate communities of practice, coordinate with governance bodies, and drive ADDPI-based KM lifecycle activities to build a sustainable

Qualifications

• Five+ years of enterprise KM experience.
• Experience with KM governance structures and communities of practice.
• Proficiency with LMS platforms for KM training.
• Experience with knowledge capture interviews and lessons learned.

Responsibilities

• Execute the annual KM Program Maturity Model assessments (≈45 per year) and review submissions for accuracy and completeness.
• Develop, maintain, and report KM program metrics in the KM Performance Tracker, dashboards, and Metric Dictionary.
• Facilitate structured knowledge capture (interviews, AARs, lessons learned) and convert content into validated, reusable knowledge assets.
• Support KM governance bodies and change management activities, including KMOWG and KMRWG products.
• Conduct or facilitate a minimum of four Knowledge Management Representative Courses (KMRCs) per year and develop and deliver KM educational briefings.
• Apply structured KM lifecycle methodologies such as ADDPI (Assess, Design, Develop, Pilot, Implement).

Skills

KM principles

Knowledge management

Governance

KM training

Metrics development

Change management

Stakeholder engagement

Education

APQC Certified Knowledge Manager

Tools

SharePoint Online

Job description

People, Technology & Processes is seeking a Knowledge Management Analyst in Arlington, VA, to anchor the KM program and deliver maturity assessments, metrics, knowledge capture, and governance support. The role requires an APQC KM certification and at least five years of enterprise KM experience, including training delivery and LMS familiarity.

You will facilitate communities of practice, coordinate with governance bodies, and drive ADDPI-based KM lifecycle activities to build a sustainable