Knowledge Management Analyst

People, Technology & Processes, LLC; Arlington (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

People, Technology & Processes, LLC in Arlington, VA seeks a Knowledge Management Analyst to anchor the recurring KM tempo, perform enterprise maturity assessments, and develop knowledge metrics and capture processes.

The role includes facilitating communities of practice, delivering KM training, supporting governance, and converting knowledge into reusable assets, with a SECRET clearance required and SharePoint Online proficiency.

Qualifications

• APQC Certified Knowledge Manager and at least five years of enterprise KM experience.
• Five+ years applying enterprise KM principles (knowledge flow, lifecycle, taxonomy).
• Experience supporting KM governance structures and cross-functional knowledge sharing.
• Experience delivering KM training and curriculum using LMS platforms.
• Ability to manage KM projects and stakeholder engagements.

Responsibilities

• Execute annual KM Program Maturity Model assessments (~45 per year).
• Develop, maintain, and report KM metrics and dashboards.
• Facilitate knowledge capture (interviews, AARs, lessons learned) and convert content into reusable assets.
• Support KM governance bodies and change management products.
• Conduct four KM Representative Courses per year and deliver KM educational briefings.

Skills

KM governance

KM program metrics

Stakeholder management

LMS platforms

Knowledge transfer

Education

APQC Certified Knowledge Manager

Tools

SharePoint Online

Job description

Description

Position Title: Knowledge Management Analyst

Location: Arlington, VA

Clearance required: SECRET

Scope of Work: Anchors the recurring analytic tempo of the KM program, executing enterprise maturity assessments, metrics development, knowledge capture, Community of Practice facilitation, and KM training delivery that build a self-sustaining knowledge culture across the National Guard Enterprise.

Responsibilities

• Execute the annual KM Program Maturity Model assessments (approximately 45 per year) and review submissions for accuracy and completeness, re-tasking as required.


• Develop, maintain, and report KM program metrics in the KM Performance Tracker, dashboards, and Metric Dictionary.


• Facilitate structured knowledge capture (interviews, AARs, lessons learned) and convert content into validated, reusable knowledge assets.


• Support KM governance bodies and change management activities, including KMOWG and KMRWG products.


• Conduct or facilitate a minimum of four Knowledge Management Representative Courses (KMRCs) per year and develop and deliver KM educational briefings.

Qualifications

• APQC Certified Knowledge Manager and at least five years of enterprise KM experience.


• At least five (5) years of demonstrated experience applying enterprise KM principles, including knowledge flow analysis, knowledge lifecycle management, knowledge architecture alignment, metadata and taxonomy application, knowledge product development, knowledge stewardship, and KM governance support.


• Demonstrated experience supporting KM governance structures, conducting KM maturity assessments, developing KM recommendations, enabling cross-functional knowledge sharing and Communities of Practice, delivering KM training and curriculum using LMS platforms, managing stakeholder engagements, gathering KM business requirements, and applying structured KM lifecycle methodologies such as Assess, Design, Develop, Pilot, and Implement (ADDPI).


• Basic proficiency with SharePoint Online (365), including lists, libraries, sites, permissions, and content organization, to support KM governance, information architecture alignment, content lifecycle management, and coordination with the ESSRs.


• Active SECRET clearance.