Knowledge Management Analyst (Program Manager / Senior KM Analyst)

People, Technology & Processes; Arlington (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

People, Technology & Processes in Arlington, VA seeks a Knowledge Management Analyst (Program Manager / Senior KM Analyst) to lead the enterprise KM program, directing governance, doctrine, planning products, and the recurring reporting cadence. The role requires a SECRET clearance, CKM certification, PMP, and 8+ years of KM experience, with hands-on work on SharePoint Online and KM lifecycle processes.

Qualifications

• CKM or equivalent certification and 8+ years in enterprise KM.
• PMP certification and 5+ years leading KM programs.
• Experience with governance, training, and LMS platforms.

Responsibilities

• Direct overall contract performance as Contract Manager with authority on daily matters.
• Execute KM program management per CNGBI 5002.01 and NGB KM methods.
• Develop, coordinate, and publish KM Manual, Campaign Plan, and Strategic Communications Plan.
• Produce monthly, quarterly, and annual reporting (MSR, QSR, ASR) and ensure KM quality.
• Support KM governance meetings with agendas, minutes, action logs, and briefings.
• Deliver leadership-facing decision-support and the Consolidated Issues List.

Skills

Knowledge management

Governance

Stakeholder engagement

LMS training

Metadata & taxonomy

Reporting & analytics

Education

CKM (KMI) Certification

PMP Certification

Tools

SharePoint Online

MS Office Suite

Job description

Job Details

Job Location: Arlington, VA 22202

Position Type: Full Time

Position Title: Knowledge Management Analyst (Program Manager / Senior KM Analyst)

Location: Arlington, VA

Clearance required: SECRET

Scope of Work: Serves as the Contract Manager and senior KM lead, directing execution of the enterprise KM program and serving as the single accountable point of coordination with the COR. Owns KM program management, governance facilitation, doctrine and planning products, and the recurring reporting cadence across the National Guard Enterprise.

Responsibilities

• Direct overall contract performance and serve as Contract Manager with full authority to act on daily contract matters.
• Execute KM program management in accordance with CNGBI 5002.01 and established NGB KM methodologies.
• Develop, coordinate, and publish the KM Manual, KM Campaign Plan, and NGB Strategic Communications Plan.
• Produce the monthly, quarterly, and annual reporting suite (MSR, QSR, ASR) and maintain KM quality standards.
• Provide administrative, facilitation, and logistical support to the KMOWG and KMRWG governance meetings, including agendas, minutes, action logs, and leadership briefings.
• Deliver leadership-facing decision-support and situational-awareness products, including the monthly Consolidated Issues List.

Qualifications

• Certified Knowledge Manager (CKM, KMI) and at least eight years of enterprise KM experience.
• Project Management Professional (PMP) certification.
• At least five (5) years of demonstrated experience applying enterprise KM principles, including knowledge flow analysis, knowledge lifecycle management, knowledge architecture alignment, metadata and taxonomy application, knowledge product development, knowledge stewardship, and KM governance support.
• Demonstrated experience supporting KM governance structures, conducting KM maturity assessments, developing KM recommendations, enabling cross-functional knowledge sharing and Communities of Practice, delivering KM training and curriculum using LMS platforms, managing stakeholder engagements, gathering KM business requirements, and applying structured KM lifecycle methodologies such as Assess, Design, Develop, Pilot, and Implement (ADDPI).
• Basic proficiency with SharePoint Online (365), including lists, libraries, sites, permissions, and content organization, to support KM governance, information architecture alignment, content lifecycle management, and coordination with the ESSRs.
• Active SECRET clearance.