Global Freight Key Account Specialist I

AIT Worldwide Logistics, Inc.; Itasca (IL); On-site; USD 38,000 - 53,000; Full time

Job summary

AIT Worldwide Logistics, Inc. in Itasca, IL, is seeking a detail-oriented Key Account Specialist I to manage global shipments, prepare quotes, track and trace orders, and provide high-level customer service across domestic and international freight.

You will collaborate with vendors and agents, support international air and ocean operations, and help ensure compliance and timely delivery. Strong communication and problem-solving abilities are essential in our fast-paced environment.

Qualifications

• Education: Some College/Associate's Degree or equivalent (required).
• Experience: less than 1 year in freight forwarding (required); 3+ years preferred.
• Experience in international operations required; CargoWise experience preferred.
• Knowledge of MS Office and strong communication skills essential.

Responsibilities

• Shipment Tracking, Routing & Documentation: track shipments daily and maintain status notes.
• Customer & Project Management: serve as primary contact for designated customers and projects.
• Freight Quoting & Transportation Coordination: quote and route freight domestically and internationally.
• Customer Communication & Service Support: respond to calls and emails promptly.
• Operational Performance & Compliance Management: monitor on-time performance and codes.
• Performs other duties as assigned and adheres to policies.

Skills

Microsoft Suite

Problem solving

Communication skills

Attention to detail

Fast-paced environment

Education

Some College/Associate's Degree or equivalent

Tools

CargoWise

Job description

AIT Worldwide Logistics, Inc. in Itasca, IL, is seeking a detail-oriented Key Account Specialist I to manage global shipments, prepare quotes, track and trace orders, and provide high-level customer service across domestic and international freight.

You will collaborate with vendors and agents, support international air and ocean operations, and help ensure compliance and timely delivery. Strong communication and problem-solving abilities are essential in our fast-paced environment.